Operational Excellence Analyst III

Lojas Renner S.A.

. Map, document, and continuously improve demand planning, capacity planning, headcount planning, scheduling, and resource allocation processes.

Posted 11/10/2026full-timePorto Alegre • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Workforce Management (WFM) processes, including demand planning, capacity planning, and resource allocation. Proficient in translating operational needs into functional requirements and leading cross-functional collaboration for system implementation and improvement.

Highest-signal resume keywords

Workforce Management (WFM) ImplementationAdvanced Excel SkillsProcess Management KnowledgeCross-Functional CommunicationData Analysis Tools Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Demand PlanningCapacity PlanningResource AllocationFunctional Requirements GatheringScenario SimulationWorkflow StructuringSystem ConfigurationChange ManagementMethodological ConsistencyPerformance Tracking

Soft Skills

Clear CommunicationInfluencing DecisionsAnalytical ThinkingCollaborationProblem-Solving

Tools & Technologies

Power BISQLERP SystemsTimekeeping SystemsPayroll Systems

Industry Keywords

Retail OperationsProcess Management MethodologiesBPMLeanPDCADMAIC

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Map, document, and continuously improve demand planning, capacity planning, headcount planning, scheduling, and resource allocation processes.
Plan headcount and productivity, conduct capacity planning, and size resource requirements.
Serve as the technical subject-matter expert for the implementation, support, and continuous improvement of the WFM solution.
Gather, detail, and validate functional and operational requirements with the relevant stakeholders.
Translate operational needs into system rules, workflows, parameters, and functionalities.
Support the evaluation of WFM vendors and solutions, contributing to functional fit assessments.
Structure workflows for permanent, temporary, and intermittent employees.
Define processes, roles, and responsibilities for WFM use by corporate teams, stores, and employees.
Support the design of WFM integrations with HR, timekeeping, payroll, ERP, data, and operational systems and tools.
Participate in solution configuration, user acceptance, testing, implementation, rollout, and stabilization activities.
Support change management, including communication, training, support, and adoption monitoring.
Develop and track indicators for forecasting, adherence, capacity, productivity, coverage, overtime, labor costs, and system adoption.
Run scenario simulations involving demand, headcount, schedules, productivity, working hours, and costs.
Monitor execution variances and propose improvements to processes, parameters, and planning models.
Ensure methodological consistency, traceability, and documentation of the rules used in WFM.
Lead technical forums and alignment meetings with Operations, HR, Technology, Data, Finance, and vendors.
Prepare executive materials, diagnostics, and recommendations to support workforce-related decisions.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Engineering, Economics, Technology, Process Management, or a related field.
Solid knowledge of process management.
Knowledge of and hands-on experience with Workforce Management (WFM) implementation or management.
Experience implementing systems or solutions with operational impact, from requirements gathering through rollout, adoption, and stabilization.
Ability to translate business and operational needs into functional WFM requirements.
Ability to structure analyses, scenarios, and recommendations to support decision-making.
Advanced Excel skills and familiarity with Power BI.
Clear communication skills and the ability to work cross-functionally with Operations, HR, Technology, Data, Finance, and partner teams.
Preferred: Experience in retail, store operations, or large-scale distributed operations.
Preferred: Knowledge of methodologies such as BPM, Lean, PDCA, or DMAIC.
Preferred: Experience preparing and reviewing functional requirements, RFPs, or RFQs for system and vendor selection.
Preferred: Knowledge of integrations between WFM, HCM, payroll, timekeeping, ERP, Analytics, and BI systems.
Preferred: Familiarity with SQL or other data analysis tools.
Preferred: Ability to influence decisions and lead alignment without direct people-management responsibility.

Benefits

Comp & perks

Transportation allowance and/or company shuttle for positions at our distribution centers*
Meal/Food Allowance
Christmas Basket Allowance
Home Office Allowance (for hybrid or remote employment contracts)*
Multi-purpose credit card
Employee discount at our stores
Medical insurance
Dr. Be (telemedicine, telepsychology, nutrition coaching, and sports coaching)
Wellhub (formerly Gympass)
Programs and campaigns designed to promote health and wellness self-care for our employees and their families
Balance methodology applied with leadership and teams to strengthen communication and recognition, well-being, and work styles/tools
Dental insurance
Univers — discounts at Raia and Drogasil pharmacies
Pet healthcare plan
Running coaching
Discounts at universities, schools, language institutes, and vocational courses
Discounts on movie theater and park tickets, and much more