Lojas Renner S.A.

Procurement

• Handle the day-to-day operational and administrative activities of the Procurement department
• Update category tracking controls and spreadsheets
• Issue, adjust, and track purchase orders
• Make system updates and adjustments according to departmental needs
• Track deadlines, pending items, and responses with suppliers and internal departments
• Create and update product information records
• Support the organization, receipt, and tracking of samples
• Send suppliers the necessary materials, assortments, and information, and track their respective responses
• Maintain contact and follow up with domestic and international suppliers, including by email in English
• Track delivery scheduling and the steps related to merchandise deliveries
• Monitor import processes
• Track inspection stages for imported products and their respective statuses
• Process and monitor product exchanges and handle damaged items at stores
• Organize the information and materials required for the department’s routine activities
• Interact with suppliers and internal departments, including Stores, Logistics, Design, Planning, Sourcing, and other process partners
• Ensure that assigned activities are monitored and conduct the necessary follow-ups through to completion of each request

Procurement Assistant – Electrical & Organization

Analyst

• Monitor operational KPIs and processes, identifying deviations, risks, and opportunities.
• Conduct data analyses and diagnostics to support decision-making and problem resolution.
• Prepare reports and communicate relevant insights to stores, regional teams, and corporate functions.
• Track the progress of operational KPIs and action plans.
• Identify opportunities for continuous improvement, productivity, and operational efficiency.
• Contribute to the development of processes, KPIs, and monitoring tools.
• Join the Operational Excellence team.
• Monitor the execution of key operational processes across retail operations for physical stores, transforming data into actionable insights and supporting improvements in store and business-area performance.

Omnichannel Analyst II

Product Designer

• Lead discovery activities to understand user needs, identify opportunities, and validate hypotheses.
• Plan and conduct research, interviews, usability tests, and workshops.
• Map user journeys and flows, transforming problems into user-centered solutions.
• Create wireframes and prototypes at varying levels of fidelity to communicate and validate solutions.
• Partner with Product, Technology, Data, and Business teams throughout the development lifecycle.
• Use qualitative and quantitative data to support design decisions and product evolution.
• Ensure consistent experiences through the application of Design Systems and design best practices.
• Contribute to the evolution of omnichannel journeys and experiences related to digital retail.
• Explore new approaches and tools, including Artificial Intelligence resources, to enhance research, ideation, and prototyping activities.

Product Designer II – Mid-Level Product Designer

Financial Planning and Analysis

• Manage and monitor activities related to tracking budgeted vs. actual results and forecasts
• Develop variance analyses
• Serve as the focal point for understanding and analyzing results
• Develop scenarios for studies related to opportunities that improve business efficiency
• Monitor actual and budgeted results
• Analyze, prepare, and critically review studies
• Develop various financial scenarios
• Prepare executive presentations
• Analyze efficiency studies and optimal resource allocation
• Prepare financial projections to support forecast and budgeting exercises
• Collaborate with multiple areas to achieve proposed results

Financial Planning Analyst – FP&A

Buyer

• Manage the purchasing portfolio for the Maintenance and Supplies areas supporting Logistics and Distribution Centers (DCs)
• Negotiate and prepare contracts and documents, ensuring compliance with Lojas Renner S.A.’s strategy
• Identify new suppliers and mitigate risks in accordance with company guidelines
• Negotiate commercial terms aligned with budget assumptions and present commercial comparisons
• Assess taxes and manage purchasing agreements and renewals as needed
• Conduct strategic analyses of competitors, benchmarks, and best practices, providing the client area with an overview of relevant scenarios
• Route contracts between Lojas Renner’s Legal team and the supplier’s Legal team through to signature
• Collaborate with Legal, Finance, and Commercial teams, facilitating the flow of information related to commercial contracts

Buyer I – Maintenance and Supplies

• Allocate products to stores
• Lead supply planning meetings with a cross-functional team
• Monitor controls to ensure activity targets are met according to plan
• Monitor KPIs and propose action plans to maintain balanced store inventory levels
• Track evaluation metrics, KPIs, and area management indicators
• Identify and propose operational improvements
• Partner with the Supply Planning team to control and balance inventory levels across stores
• Support the generation, analysis, and monitoring of data and KPIs
• Lead the planning process together with the brands through structured meetings
• Perform system-based allocation activities for products sold in Brazil and Latin America

Supply Planning Analyst I

Marketing Analyst

• Manage CRM operations, ensuring the execution and monitoring of relationship-building and conversion campaigns.
• Develop customer analyses, segmentations, and behavioral studies to generate business insights.
• Monitor and analyze campaign performance indicators, including open rate, click-through rate, conversion, incremental revenue, retention, engagement, and ROI.
• Prepare, validate, and approve CRM campaign briefs with partner teams.
• Coordinate the creative workflow for campaigns, liaising with creative, content, and technology teams.
• Build and manage the CRM campaign calendar.
• Operate the Oracle Responsys platform to create, configure, test, and deploy campaigns.
• Execute campaigns across Email Marketing, Push Notification, SMS, and WhatsApp channels.
• Ensure the quality of databases, segmentations, and communication journeys.
• Conduct A/B tests and analyze results for continuous performance optimization.
• Collaborate with Marketing, BI, Sales, Martech/Technology, Product, and Operations teams to advance the CRM strategy.

Marketing Analyst II – CRM – Specialized Businesses

• Plan the content strategy for CRM channels, aligned with business and customer relationship objectives.
• Develop communication calendars that account for commercial campaigns, automated journeys, and customer life cycles.
• Build communication strategies for customer acquisition, activation, retention, repeat engagement, and reactivation.
• Ensure consistency in tone of voice, brand positioning, and brand experience across CRM touchpoints.
• Develop content for email marketing, push notifications, SMS, WhatsApp, in-app messages, and other CRM channels.
• Adapt messages according to campaign objectives, target audience, and channel.
• Ensure the textual and strategic quality of communications.
• Use Artificial Intelligence tools for content production, curation, refinement, and validation.
• Structure prompt libraries, best practices, and playbooks for content generation at scale.
• Analyze customer behavior, preferences, and consumption patterns.
• Participate in building customer segments, audiences, and priority groups for CRM.
• Identify data-driven personalization opportunities based on customer behavior and stage in the journey.
• Turn customer analyses into recommendations to increase engagement, retention, and conversion.
• Partner with CRM, Data, and Business teams to enhance the customer experience.
• Monitor the performance of CRM communications and journeys.
• Analyze open rate, click-through rate, conversion, repeat engagement, retention, and engagement metrics.
• Develop hypotheses and test plans, and conduct A/B tests involving content, offers, formats, frequency, and segmentation.
• Consolidate learnings and recommend adjustments to increase the efficiency of initiatives.
• Prepare periodic reports and executive presentations on performance and results.
• Turn data and metrics into analyses, insights, and recommendations for the business.
• Present results to stakeholders and leadership.
• Lead forums focused on content, performance, and the evolution of CRM communications.
• Serve as an internal subject-matter expert in content, personalization, and customer relationship best practices.
• Propose initiatives and strategic changes based on data, results, and customer behavior.
• Influence decisions and priorities through structured analyses and business acumen.

Marketing Analyst II – CRM, Content, Personalization & AI

• Operate the Oracle Responsys platform to create, configure, schedule, launch, and monitor CRM campaigns
• Execute relationship marketing campaigns and customer journeys across email, push notifications, SMS, and WhatsApp
• Implement dynamic banners in email and push communications
• Create new tables and data structures
• Modify and create HTML
• Perform customer segmentation and database validation
• Conduct campaign approvals, testing, and pre-launch validations
• Monitor campaigns and customer journeys, identifying deviations and taking corrective action
• Support the implementation and operation of automated journeys and customer engagement programs
• Track performance indicators and contribute to analyses and optimizations
• Support A/B tests by monitoring results and capturing learnings
• Collaborate with CRM, Analytics, Data, BI, Technology, and Creative teams
• Support the development and maintenance of documentation, operational workflows, and procedures
• Ensure compliance with communication rules, data governance, and CRM best practices
• Contribute to continuous process improvements and an enhanced customer experience

Marketing Analyst II – CRM and Marketing Automation

• Develop strategic analyses of the customer base, identifying opportunities for growth, retention, loyalty, and win-back.
• Build advanced studies of customer behavior, segmentation, and lifecycle to support business decisions.
• Monitor and analyze CRM metrics, including active customer base, retention, repeat purchase, purchase frequency, churn, LTV, and incremental revenue.
• Lead studies and projects focused on optimizing the customer journey and maximizing results.
• Identify new applications of CRM, personalization, and customer relationship management, proposing innovative solutions to generate value.
• Build business cases and feasibility analyses to support prioritization and investment decisions.
• Evaluate and measure the results of campaigns, customer journeys, and relationship initiatives, identifying opportunities for improvement.
• Serve as a technical subject-matter reference for the department in CRM, customer intelligence, and analytics.
• Develop dashboards, performance-tracking models, and executive presentations for different levels of the organization.
• Partner with Marketing, BI, Sales, Martech/Technology, Product, and Operations teams to advance the CRM strategy.
• Influence stakeholders and lead data-driven strategic discussions.

Marketing Analyst III – CRM, Specialized Businesses

• Develop analyses related to CRM strategy and customer base management.
• Monitor loyalty, retention, engagement, repeat purchase, and incremental revenue metrics.
• Conduct customer lifecycle, RFM, LTV, customer movement, and customer base evolution analyses.
• Support the identification of business opportunities through analysis of customer behavior, purchasing habits, and relationships.
• Monitor reports, dashboards, and executive presentations to track results and support decision-making.
• Support the evaluation of CRM campaigns and journeys, contributing to performance analyses and optimization recommendations, including DDA revenue, LC, incremental revenue, and influenced revenue.
• Structure analyses to address the CRM department’s strategic and operational needs.
• Support the development and measurement of tests and experiments designed to advance the customer strategy.
• Ensure the consistency and quality of metrics used in analyses.
• Partner with Data, BI, Engineering, and Technology teams to develop analyses and improve metrics.
• Translate data and results into clear, actionable insights for business teams.
• Contribute to expanding customer knowledge and continuously improving the relationship strategy.

Marketing Analyst II – CRM

• Lead and develop a team of Sourcing Analysts and Assistants by distributing responsibilities, monitoring deliverables, and fostering technical and behavioral development
• Coordinate supply-chain sourcing management by monitoring installed capacity, planned and actual volumes, and identifying gaps and opportunities
• Coordinate the development of supplier-tier structures, establishing criteria for supplier segmentation and directing appropriate requirements and action plans according to strategic relevance
• Lead the identification, analysis, and mitigation of supply risks, considering compliance, financial, capacity, product, quality, sustainability, location, and reputational risks
• Support strategies that enhance supply security and the company’s ability to respond to business needs
• Support capacity-versus-demand studies by proactively identifying constraints, idle capacity, dependencies, and opportunities to redistribute volumes
• Coordinate supply-chain development and adaptation plans, monitoring actions with suppliers and ensuring progress against required indicators and capabilities
• Lead strategic projects related to supply-chain development, promoting cross-functional alignment and monitoring action plans
• Lead the supplier qualification and approval process, ensuring delivery within established deadlines
• Provide support for requests related to supplier registration processes

Sourcing Coordinator

Auditor

• Conduct internal audit projects, including risk and control mapping, test execution, report writing, and presentation of results to the audited business units;
• Perform analyses and support the development of automated monitoring solutions (continuous auditing), including the use of Generative AI;
• Learn about and stay up to date on the businesses within the Lojas Renner Ecosystem, as well as standards and trends in the internal audit profession;

Internal Auditor II

Supply Chain

• Lead the structuring, standardization, and evolution of inventory repositioning and transfer models
• Develop analyses and studies to support strategic decisions related to product availability and inventory positioning
• Build performance indicators, monitor results, and identify opportunities for continuous process improvement
• Assess scenarios, trends, and business variables to support inventory replenishment and movement decisions
• Work collaboratively with Product, Planning, Commercial, and Logistics teams, connecting data with business needs
• Contribute to the advancement of decision-making models through structured analyses and data-driven recommendations
• Identify opportunities for automation, simplification, and operational efficiency gains
• Explore new technologies and Artificial Intelligence applications that contribute to process optimization and increased productivity
• Serve as a technical reference for data analytics applied to inventory management and Supply Chain

Logistics Specialist – Supply Chain Analytics

Attorney

• Support contract analysis
• Prepare presentations and supporting materials
• Conduct research on legislation, case law, and legal doctrine
• Respond to inquiries received from internal departments
• Support the legal department’s administrative routines