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Services Management Analyst, Shared Services Center (CSC) II
Lojas Renner S.A.. Conduct internal process audits to ensure compliance with established policies, standards, and requirements .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process management, internal auditing, and continuous improvement initiatives, with a strong focus on operational efficiency and quality. Proficient in process mapping and analysis, utilizing tools to identify gaps and propose actionable solutions.
Highest-signal resume keywords
Process ManagementInternal AuditingContinuous ImprovementProcess Mapping ToolsLean Six Sigma Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process MappingInternal AuditsNonconformity ManagementQuality ToolsProblem AnalysisOperational Risk IdentificationPerformance IndicatorsAction Plan MonitoringDocumentationRoot Cause Analysis
Soft Skills
Analytical ThinkingClear CommunicationActive ListeningProactivityTeam Collaboration
Tools & Technologies
BizagiVisioLucidchartMicrosoft ExcelMicrosoft PowerPoint
Certifications & Qualifications
Lean Six Sigma Certification
Industry Keywords
Shared Services CenterProcess ImprovementComplianceOperational EfficiencyQuality Management
About the role
Key responsibilities & impact- Conduct internal process audits to ensure compliance with established policies, standards, and requirements
- Manage nonconformities with the responsible teams, monitoring action plans and solutions
- Map, analyze, and document processes in AS IS (current state) and TO BE (future state) formats
- Identify gaps, operational risks, and opportunities to improve existing processes
- Propose, develop, and implement continuous improvement initiatives focused on operational efficiency and quality
- Support the development, review, and updating of internal policies, standards, and procedures
- Facilitate workshops and meetings focused on process improvement, root cause analysis, and nonconformity resolution
- Prepare management reports, performance indicators, and executive presentations to support decision-making
- Work collaboratively with different teams to promote process standardization and continuous improvement
Requirements
What you’ll need- Bachelor's degree in Business Administration, Engineering, Process Management, Quality Management, or a related field
- Experience managing and resolving nonconformities
- Experience conducting internal audits and process reviews
- Experience in process management, mapping, and continuous improvement
- Knowledge of quality tools and problem analysis and resolution methodologies
- Proficiency with process mapping tools such as Bizagi, Visio, or Lucidchart
- Proficiency in Microsoft Office, especially Excel and PowerPoint
- Lean Six Sigma certification is a plus
- Experience working in Shared Services Center (CSC) environments is a plus
- Analytical thinking and a systems perspective
- Ability to investigate situations and solve problems
- Clear communication, active listening, and influencing skills
- Proactivity and a sense of urgency
- Strong organization, attention to detail, and accountability for deliverables
- Ability to work effectively in teams and develop collaborative solutions
- Continuous improvement mindset and openness to new ideas
Benefits
Comp & perks- Transportation allowance and/or company shuttle for positions at our distribution centers*
- Meal/Food Voucher
- Holiday Grocery Voucher
- Home Office Allowance (for hybrid or remote contracts)*
- Multi-purpose credit card
- Employee discounts at our stores
- Medical insurance
- Dr. Be: telemedicine, telepsychology, nutritional coaching, and sports coaching
- Wellhub (formerly Gympass)
- Programs and campaigns promoting self-care, health, and well-being for employees and their families
- Balance methodology, implemented with leadership and the team to strengthen communication, recognition, well-being, and work organization
- Dental insurance
- Univers: discounts at Raia and Drogasil pharmacies
- Pet health insurance plan
- Running coaching
- Discounts at universities, schools, language institutes, and vocational courses
- Discounts on movie theater and park tickets, and much more