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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the full commercial lifecycle of enterprise accounts, focusing on retention, renewals, and expansion while leveraging AI tools for enhanced decision-making and account planning. Proficient in engaging C-level stakeholders and navigating complex negotiations in a B2B SaaS environment.
Highest-signal resume keywords
Commercial Lifecycle ManagementRetention And RenewalsUpselling And Cross-SellingFluency In FrenchAI Tools Utilization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningContract NegotiationCustomer EngagementSaaS Product UnderstandingRevenue ProtectionGrowth Opportunity IdentificationPipeline ManagementForecastingStakeholder EngagementCustomer Research
Soft Skills
Influencing C-Level StakeholdersStrong Written CommunicationStrong Verbal Communication
Tools & Technologies
CRM SoftwareAI Tools
Industry Keywords
B2B SaaSEnterprise AccountsCommercial RisksLocalizationContent Workflows
About the role
Key responsibilities & impact- Own the full commercial lifecycle and outcomes of assigned enterprise accounts, including retention, renewals, expansion, upselling, and cross-selling
- Monitor account health, customer engagement, product value, and commercial risks to protect retention and renewals
- Identify and execute upsell, cross-sell, and expansion opportunities, leading commercial conversations and negotiations
- Create and maintain account plans based on customer goals, stakeholder priorities, product adoption, risks, renewal plans, and collaboration opportunities
- Advise customers on localization and content workflows, connecting needs to Lokalise solutions and articulating business value and ROI
- Coordinate multi-stakeholder enterprise sales opportunities, procurement, contract negotiations, and legal discussions
- Collaborate with Customer Success, Solutions Architecture, Product, Finance, and Legal
- Maintain accurate CRM records, account plans, pipeline updates, and forecasts
- Apply AI tools to improve customer research, account planning, decision-making, productivity, and go-to-market impact
- Report to the Director of Sales EMEA
Requirements
What you’ll need- 5+ years of experience owning the commercial lifecycle of strategic or enterprise customer accounts in a quota-based B2B SaaS environment
- Experience with retention, renewals, expansion, upselling, and cross-selling
- Track record of protecting customer revenue, achieving gross revenue retention or comparable retention targets, and generating measurable account expansion
- Professional fluency in French, including leading customer conversations, presentations, and commercial negotiations
- Ability to understand complex SaaS products
- Experience selling to business, marketing, and sales stakeholders
- Strong written and spoken English
- Experience engaging and influencing C-level and senior stakeholders
- Strong commercial skills, including identifying growth opportunities, negotiating contracts, and navigating complex procurement or legal discussions
- Competency using AI tools for customer research, synthesis, account planning, and decision-making
Benefits
Comp & perks- Competitive salary and employee stock options
- Fully remote setup with flexible working hours
- Co-working budget
- Flexible vacation policy
- Home office setup budget for monitor, desk, and ergonomics
- Learning & development budget
- Health insurance
- Wellness allowance
- Regular retreats and social events