Lokalise

Account Manager

• Own the full commercial lifecycle and outcomes of assigned enterprise accounts, including retention, renewals, expansion, upselling, and cross-selling
• Monitor account health, customer engagement, product value, and commercial risks to protect retention and renewals
• Identify and execute upsell, cross-sell, and expansion opportunities, leading commercial conversations and negotiations
• Create and maintain account plans based on customer goals, stakeholder priorities, product adoption, risks, renewal plans, and collaboration opportunities
• Advise customers on localization and content workflows, connecting needs to Lokalise solutions and articulating business value and ROI
• Coordinate multi-stakeholder enterprise sales opportunities, procurement, contract negotiations, and legal discussions
• Collaborate with Customer Success, Solutions Architecture, Product, Finance, and Legal
• Maintain accurate CRM records, account plans, pipeline updates, and forecasts
• Apply AI tools to improve customer research, account planning, decision-making, productivity, and go-to-market impact
• Report to the Director of Sales EMEA

Senior Account Manager, French-speaking