Customer Success Manager – MLS & Associations

Lone Wolf Technologies

. Own the ongoing success of a portfolio of MLS and Association customers .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management within a SaaS environment, focusing on customer adoption, engagement, and measurable outcomes. Proficient in developing success plans, conducting customer assessments, and collaborating across teams to drive product value and renewal readiness.

Highest-signal resume keywords

Customer Success ManagementConsultative SkillsExecutive PresenceProblem-Solving SkillsPortfolio Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success PlansProduct AdoptionUsage Data AnalysisRisk AssessmentRecovery Plans

Soft Skills

Active ListeningCollaborationCommunication SkillsProactive ApproachResourcefulness

Industry Keywords

SaaS EnvironmentMLSREALTOR® AssociationsMembership-Based OrganizationsReal Estate Industry

About the role

Key responsibilities & impact

Own the ongoing success of a portfolio of MLS and Association customers
Develop customer Success Plans with clear success criteria, milestones, and actions
Drive product adoption and value realization using product knowledge, customer conversations, usage data, and business context
Conduct proactive virtual and in-person customer meetings with staff, executives, boards, and committees
Assess customer health, identify risks, diagnose root causes, and lead documented recovery plans
Coordinate across Support, implementation, Product, Sales, and other teams
Maintain ownership of customer communication, internal alignment, and follow-through
Build renewal readiness and partner with Sales on account health, outcomes, and renewal risk
Share knowledge, contribute ideas, strengthen playbooks, and support continuous improvement

Requirements

What you’ll need

3+ years of experience in a customer-facing Success role (Customer Success, Account Management, or similar) in a SaaS environment
Demonstrated ability to understand customer business needs and connect software adoption to measurable outcomes
Strong consultative skills, including discovery, active listening, problem diagnosis, and the ability to guide or challenge customers constructively
Experience managing a portfolio of customers with competing priorities, risks, and deadlines
Executive presence and comfort engaging senior leaders and presenting to boards, committees, or other group audiences
Strong written and verbal communication skills
Solid problem-solving skills and a proactive approach to managing customer needs and resolving issues
Collaborative and resourceful approach
Keen interest in technology and helping customers adopt software to improve their business
Preferred: Experience with MLS, REALTOR® associations, or other membership-based or governance-driven organizations, or a strong working knowledge of the real estate industry

Benefits

Comp & perks

Willingness to travel up to 20% for customer meetings and industry events