Call Center Representative

Long Island Select Healthcare, Inc.

. Answer incoming calls and respond to customer inquiries in a timely and professional manner .

Posted 10/8/2026full-timeHauppauge • New York • United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively addressing inquiries, resolving complaints, and maintaining accurate records. Proficient in scheduling appointments and managing patient information while ensuring compliance with HIPAA regulations.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsCRM Software ProficiencyBilingual AbilitiesAppointment Scheduling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Interaction DocumentationProblem ResolutionDemographic Data EntryInsurance VerificationPatient Registration Processing

Soft Skills

Friendly DemeanorCollaborationAttention to Detail

Tools & Technologies

EMR SystemsCRM Software

Certifications & Qualifications

High School DiplomaAssociate's Degree (Preferred)

Industry Keywords

Call Center EnvironmentHIPAA ComplianceSliding Scale Policy

About the role

Key responsibilities & impact

Answer incoming calls and respond to customer inquiries in a timely and professional manner
Provide accurate information regarding products and services and assist customers with their needs
Document customer interactions and maintain detailed records of conversations and resolutions
Resolve customer complaints and issues by identifying root causes and providing appropriate solutions
Collaborate with team members and other departments to ensure a seamless customer experience
Schedule patient appointments
Obtain and enter accurate demographic information into the EMR
Identify client needs, clarify information, research issues, and provide solutions
Identify and re-verify appropriate insurance as needed
Schedule appointments correctly and document appointment reasons
Review appointment details with callers
Update patient registration and demographic information with insurance and copay details
Make reminder phone calls as requested
Reschedule appointments when necessary
Process new patient registration, HIPAA, privacy notice, and demographic forms
Communicate Sliding Scale policy and request documentation
Perform other duties assigned by the Patient Services Management team

Requirements

What you’ll need

High school diploma or equivalent
Proven experience in a customer service role, preferably in a call center environment
Strong verbal communication skills and a friendly demeanor
Associate's degree or higher in a related field (preferred)
Experience with customer relationship management (CRM) software (preferred)
Bilingual abilities in English and another language (preferred)