Long Island Select Healthcare, Inc.

Call Center Representative

• Answer incoming calls and respond to customer inquiries in a timely and professional manner
• Provide accurate information regarding products and services and assist customers with their needs
• Document customer interactions and maintain detailed records of conversations and resolutions
• Resolve customer complaints and issues by identifying root causes and providing appropriate solutions
• Collaborate with team members and other departments to ensure a seamless customer experience
• Schedule patient appointments
• Obtain and enter accurate demographic information into the EMR
• Identify client needs, clarify information, research issues, and provide solutions
• Identify and re-verify appropriate insurance as needed
• Schedule appointments correctly and document appointment reasons
• Review appointment details with callers
• Update patient registration and demographic information with insurance and copay details
• Make reminder phone calls as requested
• Reschedule appointments when necessary
• Process new patient registration, HIPAA, privacy notice, and demographic forms
• Communicate Sliding Scale policy and request documentation
• Perform other duties assigned by the Patient Services Management team

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