Client Success Manager

Long View Systems

. Oversee a key projects service delivery team supporting strategic client projects .

Posted 10/26/2026full-timeToronto • CanadaSeniorLead💰 CA$106,400 - CA$139,650 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing IT professional services delivery, including expertise in MS Dynamics 365 ERP implementations and a strong understanding of Agile methodologies. Proven ability to lead large teams, manage complex budgets, and drive service improvement aligned with client needs.

Highest-signal resume keywords

IT Professional Services DeliveryMS Dynamics 365 ERP ImplementationAgile Project ManagementFinancial AccountabilityTeam Leadership and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Managed IT ServicesBusiness TransformationCloud AdoptionBudget ManagementPerformance ReportingService Delivery MethodologiesChange ManagementForecastingEnterprise Architecture FrameworksClient Relationship Management

Soft Skills

Customer Satisfaction FocusCommunication SkillsProblem-SolvingCollaborationMentoring

Industry Keywords

ConsultingProfessional ServicesPublic Cloud ProvidersTOGAFZachman Framework

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Oversee a key projects service delivery team supporting strategic client projects
Ensure service delivery meets enterprise client expectations
Monitor, control, and support service delivery systems, methodologies, and procedures
Create accurate job requirements and collaborate with recruitment throughout hiring
Ensure new team members are properly onboarded and understand role expectations
Remove barriers and roadblocks for team members
Facilitate quarterly Career Life Planning experiences
Own change and escalation processes
Ensure performance and reporting accuracy and establish delivery improvement activities
Ensure accurate forecasting
Track timesheets, vacation requests, and training
Provide consistent business reporting
Manage team utilization and coordinate with resource management on project demands and future growth
Communicate across the business on IT matters and build cross-department relationships
Drive solution innovation aligned with client and market demands
Engage with Account Teams to support client requirements
Serve as the point of escalation for clients
Establish and maintain relationships with key clients to understand and support their business needs

Requirements

What you’ll need

15+ years of experience in a consulting or professional services environment
10 of those years in a managerial role with full financial accountability
Proven experience leading IT professional services delivery, including managed IT services, business transformation, security, and cloud adoption across major public cloud providers
Understanding of Agile projects
Understanding of enterprise architecture frameworks such as TOGAF and Zachman
Expertise guiding clients through MS Dynamics 365 ERP implementations from analysis and design through deployment and ongoing improvement
Proven ability to lead large teams and mentor junior staff
Strong financial acumen
Experience managing complex budgets exceeding $8MM annually
Passion for customer satisfaction and service improvement

Benefits

Comp & perks

20% variable earnings
Flexible environment supporting personal/professional growth, happiness and wellness
Employee resource groups
Company-wide training, including unconscious bias training
Accommodation support for interviews or the role
Access to latest technologies
Interesting projects
Inclusive and equitable workplace culture