Long View Systems

Architect

• Partner with Account Managers and Client Success teams to support account planning, relationship mapping, and growth strategies across a defined portfolio of clients
• Serve as a trusted advisor by understanding client business priorities, technology landscapes, and decision criteria
• Act as the primary internal advocate for assigned clients
• Lead client discovery sessions, workshops, strategic planning engagements, and executive presentations
• Identify, shape, and position managed services, custom solutions, and technology opportunities
• Design practical, outcome-focused solutions across multiple technology domains
• Support the full sales lifecycle by qualifying opportunities, shaping solution strategies, participating in client presentations, and helping advance and close service opportunities
• Develop conceptual and logical designs, service descriptions, bills of material, implementation approaches, knowledge transfer materials, and transition-to-operations deliverables
• Create Statements of Work, RFP/RFQ responses, contract language, assumptions, dependencies, exclusions, and acceptance criteria
• Stay current on market trends, emerging technologies, and evolving client needs
• Contribute thought leadership through reusable solution assets, proposal content, white papers, articles, blogs, and client-facing materials

Digital Architect

People Operations

• Provide daily HR support to the Integrated Global Services branch
• Deliver HR service and advice to branch leadership on employee relations and performance management
• Collaborate with the People Services team to implement employee-experience programs
• Administer HR policies, procedures, programs, and disability management
• Manage compensation changes and promotions
• Assist with HR trending and analysis
• Manage HRIS and benefits administration
• Review quarterly vacation and sick-time balances and handle escalated issues
• Manage onboarding of new hires
• Partner with leaders on employee relations, coaching through complex people situations and supporting employee improvement and growth
• Foster belonging through IGS initiatives, community engagement, and fun events
• Support the branch Health & Safety program
• Assist with international visas and immigration matters
• Support the Career Life Planning process and attend quarterly employee sessions

People Services Advisor

• Provide daily HR support to the Integrated Global Services branch
• Deliver service and advice to branch leadership on employee relations and performance management
• Collaborate with the People Services team to implement employee experience programs
• Administer HR policies, procedures, programs, and disability management
• Manage compensation changes and promotions
• Assist with HR trending and analysis
• Manage HRIS and benefits administration
• Review quarterly vacation and sick time balances and handle escalated issues
• Manage onboarding of new hires
• Partner with leaders on employee relations, coaching through complex people situations and supporting employee improvement and growth
• Foster belonging through branch initiatives, community engagement, and coordination of social and community impact activities
• Support the branch Health & Safety program
• Assist with international visas and immigration matters
• Support the Career Life Planning process, including quarterly employee sessions

Consultant

• Deploy and support laptops and peripherals for new and existing users, following team standards
• Provision Windows 11 devices using Intune Autopilot and provide Tier 1 end-user support
• Deliver clear, professional communication with customers, stakeholders, and service providers
• Troubleshoot and resolve deskside issues, escalating and tracking incidents as needed
• Mentor and support less experienced team members, both on-site and remote
• Ensure compliance with client IT security, technology standards, and service practices
• Follow and model Health, Safety, Security, and Environmental policies and safe work practices
• Support office technology such as printers, AV, video conferencing, and meeting room equipment
• Participate in regional IT team collaboration to ensure consistent service delivery
• Contribute to continuous improvement in end-user support, service quality, and customer satisfaction

Deskside Consultant

Customer Success Manager

• Oversee key functions within assigned clients and teams for the Houston branch
• Establish and manage processes to a high standard
• Drive IT teams to meet service support and service delivery expectations
• Ensure service support and service delivery processes meet business needs
• Work with the service delivery team to exceed client expectations
• Own change and escalation processes
• Ensure performance, reporting accuracy, and delivery improvement activities
• Monitor, control, and support service delivery while ensuring systems, methodologies, and procedures are followed
• Manage team utilization and coordinate with resource management to meet current project demands and plan future growth
• Create accurate job requirements and collaborate with recruitment on hiring
• Ensure effective onboarding and clear role expectations
• Remove barriers and roadblocks for team members
• Ensure accurate forecasting, timesheets, and vacation-request reporting
• Act as a Long View ambassador across the business and build cross-department relationships
• Facilitate quarterly Career Life Planning experiences for team members

Manager, Client Success

Analyst

• Submit fully documented customer issues into a ticket management system
• Analyze symptoms, determine urgency, and where possible provide resolution
• Dispatch incidents to the appropriate Tier II support group when first-call resolution is not possible and manage incidents through their lifecycle
• Understand and assist with internal and external escalations
• Identify process improvement opportunities and follow up with peers and leads to improve service delivery
• Provide Tier I support for IT and communications systems in use with the service desk
• Lead delivery of service excellence and contribute to customer success
• Work with a diverse team servicing clients across the globe

Digital Architect

People Services Advisor

People Services Advisor

Deskside Consultant

Manager, Client Success

Service Desk Analyst