FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Deskside Consultant
Long View Systems. Deploy and support laptops and peripherals for new and existing users, following team standards .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in IT support, particularly in a Microsoft environment, with a strong focus on end-user support, troubleshooting, and compliance with IT security standards. Capable of mentoring team members and contributing to continuous improvement in service quality and customer satisfaction.
Highest-signal resume keywords
IT Support ExperienceWindows 11 ProvisioningActive Directory ManagementMicrosoft Office O365Remote Support Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Desktop SupportWindows/Linux/Mac OSServer OperationsVPN ConfigurationCitrix SupportTroubleshootingIncident TrackingEnd-User SupportHardware SupportWeb Interfaces
Soft Skills
Effective CommunicationMentoringCustomer ServiceCollaborationProblem Solving
Tools & Technologies
Intune AutopilotPrintersAV EquipmentVideo ConferencingMeeting Room Technology
Industry Keywords
IT Security ComplianceHealth and Safety PoliciesService PracticesContinuous ImprovementStakeholder Communication
Tech Stack
Tools & technologiesCitrixLinux
About the role
Key responsibilities & impact- Deploy and support laptops and peripherals for new and existing users, following team standards
- Provision Windows 11 devices using Intune Autopilot and provide Tier 1 end-user support
- Deliver clear, professional communication with customers, stakeholders, and service providers
- Troubleshoot and resolve deskside issues, escalating and tracking incidents as needed
- Mentor and support less experienced team members, both on-site and remote
- Ensure compliance with client IT security, technology standards, and service practices
- Follow and model Health, Safety, Security, and Environmental policies and safe work practices
- Support office technology such as printers, AV, video conferencing, and meeting room equipment
- Participate in regional IT team collaboration to ensure consistent service delivery
- Contribute to continuous improvement in end-user support, service quality, and customer satisfaction
Requirements
What you’ll need- 5+ years of IT support experience, including experience supporting a Microsoft environment in a Desktop Support Role
- Knowledge of server operations, infrastructure, web interfaces, and remote access tools
- Hands-on experience with Windows/Linux/Mac OS environments
- Experience with Microsoft Office O365
- Experience with remote support
- Experience with PC, printer hardware, VPN, and Citrix
- Experience with Active Directory
- Ability to identify issues, escalate appropriately, and work to resolve them
- Effective written and verbal communication skills
Benefits
Comp & perks- Permanent staff position
- Paid training
- Career life planning
- Relocation and travel opportunities
- Career growth opportunities
- Access to the latest technologies
- Inclusive and equitable workplace
- Employee resource groups
- Company-wide training
- Accommodation support for interviews or the role