Deskside Systems Consultant

Long View Systems

. Provide professional customer service to all employees, including executives .

Posted 10/23/2026full-timeCalgary • CanadaJuniorMid-Level💰 CA$40,000 - CA$52,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing professional customer service and technical support for Windows 11, Microsoft 365, and device management. Proficient in troubleshooting, onboarding, and offboarding processes while maintaining accurate asset records and adhering to security protocols.

Highest-signal resume keywords

Windows 11 SupportMicrosoft 365 SupportServiceNow ExperienceDevice DeploymentCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDevice ManagementMultifactor AuthenticationEndpoint SecurityNetworking FundamentalsMicrosoft IntuneActive DirectoryMicrosoft Entra IDMobile Device SupportPowerShell

Soft Skills

CommunicationOrganizational SkillsCustomer Service

Tools & Technologies

ServiceNowMicrosoft IntuneVPN ConnectionsAutopilotCitrix

Industry Keywords

IT SupportAsset ManagementDevice Lifecycle ManagementRemote SupportSecurity Protocols

Tech Stack

Tools & technologies

AndroidCitrixiOSServiceNow

About the role

Key responsibilities & impact

Provide professional customer service to all employees, including executives
Support Windows 11, Microsoft 365, approved business applications, VPN connections, workplace hardware and meeting room technology, both on-site and remotely
Own ServiceNow tickets through resolution or documented specialist handoff; prioritize, update users, confirm outcomes and escalate blockers
Deploy, refresh and troubleshoot devices using Microsoft Intune
Complete onboarding and offboarding tasks, including equipment setup, shipping, recovery and authorized access changes
Coordinate mobile phone ordering, assignment, setup, support and returns
Maintain accurate asset records and follow procedures for secure storage, data handling, device reuse and disposal
Troubleshoot sign-in and multifactor authentication, verify identity before access changes and escalate suspected security incidents
Follow software approval and licensing requirements and document useful solutions
Use approved AI and automation responsibly while protecting confidential information and validating results

Requirements

What you’ll need

2+ years of relevant IT support experience
Strong customer service, troubleshooting, communication and organizational skills
Hands-on experience with Windows 11, Microsoft 365, Intune and device deployment
Working knowledge of Microsoft Entra ID and Active Directory
Experience with ServiceNow or similar tools
Experience with remote support, networking fundamentals, endpoint security and common peripherals
Familiarity with Autopilot, PowerShell, Citrix or additional device platforms is an asset
Knowledge of mobile device support and lifecycle management for Apple iPhones (iOS) and Samsung or other Android phones is an asset

Benefits

Comp & perks

Great people and culture
Interesting work and exciting projects
Access to the latest technologies
Fun as a core company value
Inclusive and equitable workplace
Employee resource groups
Company-wide training
Interview or role accommodations available