Manager, Client Success

Long View Systems

. Oversee key functions within assigned clients and teams for the Houston branch .

Posted 9/17/2026full-timeHouston • Texas • United StatesSeniorLead💰 $115,840 - $152,040 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in IT professional services, business transformation, and cloud adoption, with a strong focus on service delivery and client satisfaction. Proven leadership in managing large teams and complex budgets while ensuring adherence to ITIL frameworks and effective resource management.

Highest-signal resume keywords

IT Professional ServicesBusiness TransformationCloud AdoptionITIL FrameworksFinancial Accountability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Delivery ManagementBudget ManagementPerformance ReportingProcess ImprovementResource Management

Soft Skills

LeadershipMentoringCustomer SatisfactionCollaborationProblem-Solving

Certifications & Qualifications

Microsoft Certifications

Industry Keywords

ConsultingProfessional ServicesService ManagementAvailability OrganizationChange Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Oversee key functions within assigned clients and teams for the Houston branch
Establish and manage processes to a high standard
Drive IT teams to meet service support and service delivery expectations
Ensure service support and service delivery processes meet business needs
Work with the service delivery team to exceed client expectations
Own change and escalation processes
Ensure performance, reporting accuracy, and delivery improvement activities
Monitor, control, and support service delivery while ensuring systems, methodologies, and procedures are followed
Manage team utilization and coordinate with resource management to meet current project demands and plan future growth
Create accurate job requirements and collaborate with recruitment on hiring
Ensure effective onboarding and clear role expectations
Remove barriers and roadblocks for team members
Ensure accurate forecasting, timesheets, and vacation-request reporting
Act as a Long View ambassador across the business and build cross-department relationships
Facilitate quarterly Career Life Planning experiences for team members

Requirements

What you’ll need

10+ years of professional experience in a consulting or professional services environment
5+ years of managerial experience with full financial accountability
Proven experience in IT professional services, business transformation, and cloud adoption in Microsoft or network technologies
5+ years of experience working within ITIL Frameworks in a service management and availability organization
Exceptional leadership and ability to lead large teams
Willingness to mentor junior staff
Strong financial acumen
Experience managing complex budgets exceeding $8M annually
Passion for customer satisfaction and service improvement
Post-secondary education is an asset
Microsoft Certifications are assets

Benefits

Comp & perks

Permanent staff positions
Paid training
Career life planning
Relocation and travel opportunities
Access to the latest technologies
Flexible workplace supporting personal/professional growth, happiness and wellness
Employee resource groups
Company-wide training, including unconscious-bias reduction
Inclusive and equitable workplace
Accommodation support for interviews or the role