Service Desk Consultant – Spanish

Long View Systems

. Submit fully documented customer issues into a ticket management system .

Posted 10/27/2026contractRemote • CanadaJuniorMid-Level💰 CA$22 - CA$24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier I technical support and incident management while ensuring superior customer service. Proficient in troubleshooting technical issues and adapting to dynamic customer needs in a high-pressure environment.

Highest-signal resume keywords

Tier I Technical SupportBilingual Communication SkillsCustomer Service ExcellenceITIL Incident ManagementA+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingIssue ResolutionTicket Management SystemProcess ImprovementService Delivery

Soft Skills

AdaptabilityStress ManagementRapport BuildingProfessional Communication

Certifications & Qualifications

A+ Certification

Industry Keywords

Service DeskHelp DeskIncident ManagementTechnical SupportCustomer Issues

About the role

Key responsibilities & impact

Submit fully documented customer issues into a ticket management system
Analyze symptoms, determine urgency, and where possible provide issue resolution
Dispatch incidents to the appropriate Tier II support group when first-call resolution is not possible and manage incidents through their lifecycle
Understand and assist with internal and external escalations
Identify process improvement opportunities and collaborate with peers and leads to improve service delivery
Provide tier I support for IT and communications systems used with the service desk
Deliver service excellence while servicing clients across the globe

Requirements

What you’ll need

2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
The ability to speak Spanish and English fluently in a professional environment
Excellent Spanish bilingual written and verbal communication skills
Proven ability to troubleshoot and resolve technical and procedural issues
Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
Capability to establish rapport among peers and colleagues
Proven ability to provide superior customer service both on and off of the phone
Ability and willingness to work over weekends
ITIL Incident Management understanding
A+ Certification

Benefits

Comp & perks

Recognition programs
Great people and culture
FUN
Possibility of contract extension or conversion to FTE