FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer account management, focusing on driving product usage, retention, and growth. Proficient in deploying AI solutions and leveraging customer feedback to inform product improvements and roadmap development.
Highest-signal resume keywords
Customer Outcomes OwnershipAccount Management ExperienceAI Product DeploymentAPI Documentation InvestigationCustomer Trust Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ImprovementDeployment Direction SettingConcierge Performance ManagementEvidence-Based Problem SolvingBuilding and Testing ChangesInvestigating Usage DataIdentifying Use CasesSystematic Problem SolvingAccount Growth StrategyCustomer Success
Soft Skills
User ObsessionEagerness to LearnCollaboration with Customer TeamsCommunication with Senior Leaders
Tools & Technologies
CoachClaude Code
Industry Keywords
FintechHealthcareRegulated IndustryStartup ExperienceScale-Up Experience
About the role
Key responsibilities & impact- Lead customer deployments, aligning customer teams and Lorikeet engineers on priorities and success criteria
- Own a portfolio of growth accounts after launch, including Concierge performance, product usage, retention, and account growth
- Set deployment direction with the Forward Deployed Engineer
- Investigate product improvements and build and deploy fixes to production
- Teach customer teams to build, test, and improve Concierge independently
- Identify new use cases and build expansion cases within each account
- Bring evidence-backed customer problems to Product and follow them through shipment
- Build, test, and deploy changes in the product
- Use Coach and Claude Code to investigate problems, test changes, and ship improvements
- Identify recurring problems across customers and ensure they are solved systematically
- Operate each account as a business and grow usage against the contract
Requirements
What you’ll need- 2+ years of owning customer outcomes in account management, customer success, consulting, implementation, product, or operations
- Experience earning the trust of senior customer leaders and growing accounts over time
- Experience at a startup or scale-up
- Experience building things with AI
- Ability to investigate API documentation, conversation logs, and usage data
- Experience helping customers or colleagues gain value from complex products
- Bonus: experience in fintech, healthcare, or another regulated industry
- Bonus: experience shaping a product roadmap with customer evidence
- Bonus: experience deploying an AI product and tying it to a measurable business outcome
- Traditional credentials are not required; eagerness to learn and user obsession are valued
Benefits
Comp & perks- Flexible working hours
- Promotions when ready, with leadership recognition every six weeks
- Unrestricted AI access and no usage limits, including Claude Code
- Twice-yearly company trips to Hawaii
- Paid approximately two-day work trial
- Diverse and inclusive workplace
- Professional development through AI-native work and skills
- Remote work arrangement