Business Development Operations Manager – Franchise & Wholesale

Love, Bonito

. Own the operational and merchandising engine behind the franchise and wholesale business .

Posted 9/24/2026full-timeSingapore • SingaporeSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in retail and wholesale operations, including merchandising, buying, and partner management, with a strong focus on data-driven decision-making and cross-functional collaboration. Capable of developing scalable systems, managing P&Ls, and executing marketing plans to drive business growth.

Highest-signal resume keywords

Retail/Wholesale Operations ManagementMerchandising and Buying ExpertiseP&L Ownership and Budget ManagementSOP Development and ImplementationCross-Functional Stakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementAssortment PlanningData-Driven Decision-MakingPerformance DashboardingOperational Tool Development

Soft Skills

Collaborative TeamworkStructured ThinkingHigh OwnershipIntegrityStrong Follow-Through

Industry Keywords

Franchise ManagementRetail Supply ChainMarketing CoordinationStore Design ExecutionMarket-Entry Pilots

About the role

Key responsibilities & impact

Own the operational and merchandising engine behind the franchise and wholesale business
Serve as day-to-day point of contact for partner order queries, operations, and marketing
Support partners in executing marketing plans and coordinate asset delivery, campaigns, and timing
Lead quarterly buying sessions, curate styles, prepare buy sheets, and ensure order placement
Review assortment planning recommendations with Merchandising and VM teams for new store and online launches
Provide partners with operational tools and training to uphold brand, customer experience, and retail operations standards
Coordinate with IT and Operations on website operations
Build annual growth plans, sell-in/sell-out and inventory targets
Lead monthly business reviews using performance dashboards and data-driven insights
Own partner P&Ls, annual budgets, and quarterly sales plans
Oversee end-to-end onboarding, including account setup, store launch, and post-launch support
Manage store opening timelines, capex, store design coordination, first-buy ordering, and new online channel launches
Coordinate store design execution and act as commercial liaison for partner requirements and timelines
Build cross-functional project briefings for new store and market opportunities
Run market-entry pilots
Manage seasonal collection launch timelines
Develop, document, and implement SOPs across departments
Maintain the operations manual and consolidated performance dashboards
Manage administrative processes including P&Ls, invoicing, and contract milestones

Requirements

What you’ll need

8+ years of experience in retail/wholesale operations, buying, merchandising, or franchise/partner management in a fast-paced environment
Strong merchandising instinct and hands-on experience curating assortments, running buying sessions, and balancing brand vision with partner appetite and sell-through potential
Ability to build SOPs, operations manuals, and scalable systems from scratch
Experience with inventory management, retail supply chain, or partner/franchise enablement
Experience owning P&Ls, budgets, and quarterly sales plans
Data-driven decision-making
Excellent cross-functional stakeholder management across Merchandising, VM, Marketing, PMO/Retail Design, and IT/Ops
Familiarity with reporting/dashboarding tools
Willingness to travel up to 20%
Self-starter with high ownership, structured thinking, integrity, and strong follow-through
Collaborative, humble teammate who thrives on building efficient systems and is eager to learn

Benefits

Comp & perks

Purpose with performance
Growth and professional development in a dynamic, fast-paced environment
Trust-based, collaborative culture
Opportunity to make meaningful impact and grow into broader strategic ownership
Travel opportunities for market visits, partner meetings, and store openings