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Lovehoney Group

Seasonal Customer Care Agent

Lovehoney Group

. Respond to customer inquiries promptly and professionally .

Posted 9/21/2026contractBerlin • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and a customer-centric mindset while effectively collaborating with team members. Fluent in English, with additional language skills in French and/or German being advantageous.

Highest-signal resume keywords
Fluency In EnglishFluency In FrenchFluency In GermanCustomer Service ExperienceProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
PatienceEmpathyTeam CollaborationAdaptability
Industry Keywords
Customer InquiriesDPA ChecksCase DocumentationProduct KnowledgeQuality KPIsProductivity KPIs

About the role

Key responsibilities & impact
  • Respond to customer inquiries promptly and professionally
  • Complete DPA checks before providing information
  • Document cases accurately
  • Solve problems and conduct investigations
  • Build and maintain thorough product knowledge
  • Collaborate effectively with team members and other regions
  • Maintain quality and productivity KPIs

Requirements

What you’ll need
  • Fluency in English
  • Fluency in French and/or German is a big plus
  • Strong problem-solving abilities and a customer-centric mindset
  • Patience, empathy, and a genuine desire to help customers
  • Ability to work effectively in a team and adapt to a fast-paced environment
  • Previous customer service experience is a plus

Benefits

Comp & perks
  • A welcoming workplace full of drinks, snacks, friendly faces and fun team-building events
  • Access to unique discounts at high street retailers, hotels, and service providers
  • 50% discount on all Lovehoney products
  • Hybrid work model with three days per week in-office and remote work for up to 4 weeks per year
  • 25 days’ holiday, plus an additional day for each year with Lovehoney
  • Customized training opportunities
  • Biannual feedback cycles
  • Gym benefits
  • Mental wellbeing platform
  • Complimentary 1Password Family account, with invitations for up to five family members