Lovehoney Group

Marketing

• Execute regional B2B trade communications and marketing programs for Lovehoney Group brands
• Prepare, execute, and report on regional marketing plans and budgets
• Plan and execute B2B communications, including emails, newsletters, Retail Guides, B2B Partner website content, Creative Library, and Online Academy materials
• Create and implement regional B2B and B2B2C campaigns and promotions supporting revenue targets and brand growth in the Americas
• Manage regional advertising contracts with B2B and industry media
• Track and report program budgets and results
• Plan and execute trade shows and events in the USA and Canada
• Create proposals for C-Level approval
• Research and recommend venues, programs, and entertainment
• Facilitate stakeholder alignment and decision-making for events and trade shows
• Coordinate contracts with external vendors and internal Legal teams
• Source and manage external vendors and suppliers
• Track and report budgets and roadblocks
• Implement regional go-to-market plans for product launches
• Collaborate with design and content experts to develop regional creative assets across print and digital touchpoints
• Develop customized marketing programs for key accounts with Account Managers
• Ensure brand identity compliance across touchpoints
• Communicate regional insights, requirements, best practices, and opportunities to Global Marketing
• Manage, track, and replenish point-of-sale and merchandising inventory

B2B/Trade Marketing Expert

Growth Marketing

• Own global marketplace data and reporting, integrating Amazon SP-API and Advertising API data into the warehouse
• Build reports in Superset and ensure data accuracy across AMER, EMEA and APAC
• Drive growth across regions and marketplaces by codifying successful approaches into playbooks and rolling them out globally
• Onboard new commercial marketplaces and own account performance and P&L
• Own stock health and forecasting, challenging account managers and the replenishment team
• Inform purchase order decisions and demand forecasts
• Own weekly and monthly business reviews
• Present to senior and C-level stakeholders
• Support budgeting and provide leadership and continuity when the Director is away
• Lead automation and AI initiatives using Claude, ChatGPT and Gemini
• Build tools and workflows to improve team efficiency and effectiveness
• Mentor regional account managers

Senior Growth Manager, Global Marketplaces

Social Media Manager

• Lead the strategic management of social channels, focusing on Instagram and TikTok
• Plan, create, and publish Reels, carousels, stories, and short-form videos
• Film, edit, and post reactive and planned content independently
• Appear on camera for trend-led or reactive content
• Write on-brand captions and schedule content using data-informed performance insights
• Support product launches, brand campaigns, partnerships, and evergreen storytelling
• Pitch social-first ideas and explore new formats
• Monitor platform updates, cultural shifts, and competitor activity
• Engage with audiences through comments, DMs, and mentions
• Track and analyze platform performance and share weekly, monthly, and quarterly reports
• Work closely with in-house Social and Creative teams

Operations

• Lead warehouse system projects, including WMS/ERP enhancements and integrations.
• Manage operational reporting, KPI dashboards, and performance analysis across sites.
• Identify opportunities to improve productivity, service, inventory accuracy, and cost efficiency.
• Support global warehouse transformations, site launches, and process standardisation.
• Lead and develop a small team, providing coaching and prioritising project delivery.
• Partner closely with Technology, Supply Chain, Operations, Master Data, and the Head of Warehousing.

Warehouse Process Manager

• Lead warehouse system projects, including WMS/ERP enhancements and integrations
• Manage operational reporting, KPI dashboards, and performance analysis across sites
• Identify opportunities to improve productivity, service, inventory accuracy, and cost efficiency
• Support global warehouse transformations, site launches, and process standardisation
• Lead and develop a small team, providing coaching and prioritising project delivery
• Partner with Technology, Supply Chain, Operations, Master Data, and the Head of Warehousing
• Drive scalability, data accuracy, and overall warehouse performance

Customer Support

• Respond to customer inquiries promptly and professionally
• Complete DPA checks before providing information
• Document customer cases accurately
• Solve problems and conduct investigations
• Build and maintain thorough product knowledge
• Collaborate effectively with team members and other regions
• Maintain quality and productivity KPIs

Seasonal Customer Care Agent

• Respond to customer inquiries promptly and professionally
• Complete DPA checks before providing information
• Document cases accurately
• Solve problems and conduct investigations
• Build and maintain thorough product knowledge
• Collaborate effectively with team members and other regions
• Maintain quality and productivity KPIs

Manager

• Audit and manage the assortment of existing websites by analyzing product relevance and performance
• Build, arbitrate, and manage global product catalogs in line with the commercial strategy and positioning of each brand
• Manage offer structuring by category, technical family, and subcategory
• Create product selections dedicated to key commercial periods and themed selections
• Liaise with the Buying and Sales Forecasting teams to ensure offer availability
• Define the product sorting strategy for the internal search engine and navigation pages
• Highlight new products, trends, and commercial campaigns
• Configure and optimize the internal search engine
• Manage ranking rules, synonyms, boosts, and exclusions
• Define guidelines and the A/B testing plan with the CRO team
• Formulate data-driven business hypotheses
• Analyze test results and decide on the rollout of optimizations
• Analyze sales, margin, and conversion metrics
• Conduct Pareto analyses, competitive pricing audits, and average order value diagnostics
• Produce regular reports and formulate operational recommendations

Offer & E-Merchandising Manager

Accountant

• Prepare and post monthly journals
• Complete balance sheet reconciliations
• Support the Management Accounting team with accurate and timely month-end reporting
• Review invoices and support intercompany accounting, including stock recharges
• Partner with teams across the business to understand financial and operational drivers
• Document processes and identify opportunities to improve systems and processes
• Support indirect tax submissions and national statistics reporting
• Continuously improve processes within the area of responsibility
• Respond positively to change and support the business with practical solutions

B2B/Trade Marketing Expert

Senior Growth Manager, Global Marketplaces

Social Media Manager

Warehouse Process Manager

Warehouse Process Manager

Seasonal Customer Care Agent

Seasonal Customer Care Agent

Offer & E-Merchandising Manager

Assistant Management Accountant