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IT Service Desk Technician
Low Carbon Contracts Company. Deliver first- and second-line IT support for staff across the organisation .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including incident management, device provisioning, and user administration across various platforms. Proficient in maintaining compliance with cybersecurity standards and managing hardware assets effectively.
Highest-signal resume keywords
IT Support ExperienceMicrosoft 365 AdministrationAzure AD ManagementITIL v4 Foundation CertificationDevice Provisioning via Autopilot
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementTicket ManagementDevice ProvisioningNetwork TroubleshootingUser AdministrationHardware Asset ManagementCybersecurity Best PracticesKnowledge Base Article ProductionAudio-Visual SupportIAM Audits
Soft Skills
Analytical Problem-SolvingEffective CollaborationProactive MindsetClear CommunicationCommitment to Continuous Improvement
Tools & Technologies
Jira Service ManagementMicrosoft IntuneAutopilotAzure ADWindows 11+MacOS 26+IOS DevicesITSM ToolsAtlassian PlatformRemote Support Tools
Certifications & Qualifications
ITIL v4 Foundation Certification
Industry Keywords
ITILCyber Essentials PlusChange ManagementAccess ManagementService Desk OperationsHardware Lifecycle ManagementTechnology RolloutsAgileDevOpsCustomer Service
Tech Stack
Tools & technologiesAzureCyber SecurityiOSITSMMacOS
About the role
Key responsibilities & impact- Deliver first- and second-line IT support for staff across the organisation
- Manage incidents and requests through Jira Service Management within agreed SLAs
- Maintain accurate ticket records and escalate issues appropriately
- Produce and maintain knowledge-base articles
- Provide customer service in person, over the phone, and via remote tools
- Support Windows 11+, macOS 26+, and iOS devices
- Administer Microsoft 365, Azure AD, Intune, and Autopilot
- Provide first-line support for internally developed tools
- Support Joiner-Mover-Leaver processes and IAM audits
- Perform basic network troubleshooting and audio-visual support
- Provision and configure laptops, mobile devices, and peripherals
- Maintain hardware asset records and manage repairs, warranties, and hardware lifecycle tasks
- Support office moves and hardware relocations
- Collaborate with Infrastructure, Architecture, Development, and Data teams and third-party vendors
- Contribute to technology rollouts, upgrade testing, and project delivery
- Perform administrative user management in AD, Exchange, and Intune
- Maintain compliance with LCCC policies and processes
- Support and train colleagues in specialist areas
- Communicate system status and resource needs
- Seek customer feedback through surveys
- Maintain proactive system maintenance, including certificates, security, and updates
- Maintain Cyber Essentials Plus security standards and promote user awareness
- Monitor technological innovation relevant to LCCC
Requirements
What you’ll need- Proven experience in IT support within a business environment
- Strong knowledge of Microsoft 365, Azure AD, and Intune
- Experience with device provisioning via Autopilot and remote support tools
- Knowledge of ITIL-aligned service desk operations and ticket management
- Knowledge of cybersecurity best practices
- Experience managing hardware assets, including tracking, auditing, and lifecycle management using ITSM tools
- Comfortable working with hardware vendors for repairs and warranty management
- ITIL v4 Foundation certification or equivalent experience
- Familiarity with change and access management practices
- Desirable: experience with application packaging tools such as Intune or JumpCloud
- Desirable: Atlassian platform administration, including Jira workflows and field configurations
- Desirable: awareness of Agile or DevOps environments
- Independent, analytical problem-solving ability
- Ability to collaborate effectively and seek help appropriately
- Proactive mindset
- Confidence engaging with stakeholders at all levels
- Clear and professional written and verbal communication
- Commitment to continuous improvement and relevant training
- Occasional travel to regional offices
Benefits
Comp & perks- Annual performance based bonus, up to 10%
- 25 days annual leave, plus eight bank holidays
- Up to 8% pension contribution
- Financial support and time off for study relevant to your role, plus a professional membership subscription
- Employee referral scheme (up to £1500), and colleague recognition scheme
- Family friendly policies, including enhanced maternity leave and shared parental leave
- Free, confidential employee assistance, including financial management, family care, mental health, and on-call GP service
- Three paid volunteering days a year
- Season ticket loan and cycle to work schemes
- Family savings on days out and English Heritage, gym discounts, cash back and discounts at selected retailers
- Employee resource groups
- Flexible work patterns, including a compressed 9-day fortnight, subject to line manager discretion