Product Analyst – Operational Product

Low Carbon Contracts Company

. Support monitoring and reporting of product performance, usage, service effectiveness and operational outcomes .

Posted 10/6/2026full-timeLeeds • United KingdomMid-LevelSenior💰 £40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving capabilities, with a focus on product performance monitoring, data analysis, and stakeholder engagement. Proficient in creating reports and documentation while collaborating effectively within teams to enhance user experience and operational effectiveness.

Highest-signal resume keywords

Data AnalysisProduct Performance ReportingStakeholder EngagementUser Acceptance TestingMicrosoft Excel

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisProduct Performance ReportingUser Acceptance TestingOperational SupportProduct AdministrationData ValidationQuality AssuranceTrend AnalysisOperational Incident InvestigationProduct Management Concepts

Soft Skills

Analytical ThinkingProblem-SolvingCommunication SkillsRelationship BuildingTeam Collaboration

Tools & Technologies

Microsoft OfficeExcelWordPowerPoint

Certifications & Qualifications

Foundation-Level Product Management Qualification

Industry Keywords

Operational EnvironmentCustomer ServiceAgile MethodologyWaterfall MethodologyPerformance Monitoring

About the role

Key responsibilities & impact

Support monitoring and reporting of product performance, usage, service effectiveness and operational outcomes
Analyse product data and trends to identify risks, opportunities and improvement areas
Produce product performance reports, dashboards and management information
Collect and interpret customer, stakeholder and operational feedback
Contribute to evidence-based recommendations improving product outcomes and user experience
Work with internal technology teams and third-party suppliers during discovery, development, testing and implementation
Support User Acceptance Testing by preparing test scenarios, executing test scripts and recording results
Identify defects, issues and product enhancement opportunities and support their resolution
Provide second-line operational support for product alerts, exceptions and service issues
Investigate and triage operational incidents, escalating issues as appropriate
Support product administration, controls, governance, data validation, reconciliation and quality assurance
Build relationships with colleagues, stakeholders and suppliers
Participate in workshops, reviews and product discussions
Communicate insights, findings and recommendations to technical and non-technical audiences
Create and maintain product documentation, guidance and operational procedures
Identify opportunities to improve product performance, operational effectiveness and user experience
Participate in lessons-learned and continuous improvement initiatives
Develop knowledge of product management, user-centred design and operational delivery best practice

Requirements

What you’ll need

Experience in an operational, administrative, analytical or customer-focused environment, or equivalent relevant academic achievement
Strong analytical and problem-solving capability
Experience collaborating with colleagues and stakeholders to achieve shared objectives
Ability to interpret data, trends and operational performance information
Excellent written and verbal communication skills
Ability to organise workload and manage competing priorities
Strong stakeholder engagement and relationship-building skills
Ability to work collaboratively within a team environment
Willingness to learn new technologies, products and business domains
Problem-solving mindset with a proactive approach to improving products and services
Good working knowledge of Microsoft Office applications, particularly Excel, Word and PowerPoint
Understanding of product management concepts and practices (desirable)
Experience in an operational, customer service, project or business environment (desirable)
Familiarity with product reporting, data analysis or performance monitoring (desirable)
Awareness of Agile, Waterfall or hybrid delivery methodologies (desirable)
Experience of data analysis and reporting activities (desirable)
Degree-level qualification in a humanities, business or economics-related subject (desirable)
Experience supporting product delivery, product operations or technology-enabled initiatives (desirable)
Foundation-level Product Management qualification (desirable)
Experience working within regulated or operationally complex environments (desirable)

Benefits

Comp & perks

Annual performance based bonus, up to 10%
25 days annual leave, plus eight bank holidays
Up to 8% pension contribution
Financial support and time off for study relevant to your role, plus a professional membership subscription
Employee referral scheme (up to £1500), and colleague recognition scheme
Family friendly policies, including enhanced maternity leave and shared parental leave
Free, confidential employee assistance, including financial management, family care, mental health, and on-call GP service
Three paid volunteering days a year
Season ticket loan and cycle to work schemes
Family savings on days out and English Heritage, gym discounts, cash back and discounts at selected retailers
Employee resource groups
Flexible work patterns, including a compressed 9-day fortnight, subject to line manager discretion