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District Pro and Services Support Manager
Lowe's Companies, Inc.. Conduct store visits focused on the Pro and DIFM customer experience to ensure consistency across stores .
About the role
Key responsibilities & impact- Conduct store visits focused on the Pro and DIFM customer experience to ensure consistency across stores
- Develop action plans to address gaps and follow up to ensure implementation
- Support Pro and Installed Sales performance by identifying training and talent gaps using data analysis and store/customer feedback
- Develop action plans with Store Leadership to close performance gaps
- Role-play with employees on selling behaviors and provide feedback to Store Leadership
- Ensure execution of in-store strategies to optimize sales, service, and customer satisfaction across the assigned area
- Manage all install programs within an assigned district to achieve sales, margin, close rate, and profitability goals
- Serve as point of contact for District and Store Leadership supporting a consistent Pro and DIFM experience
- Facilitate training workshops for store associates on Pro and Services initiatives
- Provide feedback and best practices to VP and SSC leaders on sales process quality and customer escalations
- Monitor industry standards, trends, and SSC programs to set priorities, execute programs, build programs, and determine field activities
Requirements
What you’ll need- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- Bachelor’s degree or equivalent years of experience in lieu of education requirement, if applicable
- 4 years of management in retail store operations
- Leadership experience with direct report responsibility
- Experience working closely with senior leadership (VP and above)
- 2 years of management in retail store operations
- Leadership experience with direct report responsibility
- Experience working closely with senior leadership (VP and above)
Benefits
Comp & perks- Equal opportunity employment practices without regard to protected characteristics
- Support for communities through programs focused on safe, affordable housing, improving community spaces, developing skilled trade experts, and disaster relief