Lowe's Companies, Inc.

Sales

• Visit customers’ homes to conduct consultations
• Evaluate customer needs and recommend personalized solutions for doors, windows, and window treatments
• Present product options clearly and address questions
• Guide customers toward informed purchasing decisions
• Drive sales by managing appointments, following up on leads, and meeting targets
• Build lasting client relationships through exceptional service and clear communication
• Collaborate with contractors and installers to ensure accurate quotes and seamless project execution

In-Home Sales Specialist

• Travel to customers' homes to conduct consultations, evaluate their needs, and recommend personalized solutions.
• Present product options clearly, address questions, and guide customers toward informed decisions.
• Drive sales by managing appointments, following up on leads, and meeting targets.
• Build lasting relationships with clients through exceptional service and clear communication.
• Collaborate with contractors and installers to ensure accurate quotes and seamless project execution.

Account Manager

• Work with the Strategic Partnerships team to understand stakeholders, job scope, and timing
• Prepare for site walks by completing pre-call planners
• Walk sites and validate project scope, product needs, business channel solutions, installation service opportunities, quantities, selections, scope, and job cadence
• Process simple quotes, orders, and returns through calls, email, fax, and other external means
• Inform customers of sales promotions and suggestively sell product lines
• Resolve product or service questions and determine solutions within standard company timelines
• Partner with shipping, receiving, and transportation teams to troubleshoot issues and communicate with outside sales or external customers
• Maintain a positive, empathetic, and professional attitude with internal and external customers
• Serve as the single point of contact for customer quotes, order placement, product sourcing, shipment tracking, and other Strategic Partnerships requests
• Send, receive, and respond to questions from Pro Customers, Stores, and Lowe’s subsidiaries regarding quote and order details
• Use defined systems and processes to provide project updates and a best-in-class customer experience
• Support peers and leaders with other assigned duties

Strategic Partnerships Project Representative

Manager

• Conduct store visits focused on the Pro and DIFM customer experience to ensure consistency across stores
• Develop action plans to address gaps and follow up to ensure implementation
• Support Pro and Installed Sales performance by identifying training and talent gaps using data analysis and store/customer feedback
• Develop action plans with Store Leadership to close performance gaps
• Role-play with employees on selling behaviors and provide feedback to Store Leadership
• Ensure execution of in-store strategies to optimize sales, service, and customer satisfaction across the assigned area
• Manage all install programs within an assigned district to achieve sales, margin, close rate, and profitability goals
• Serve as point of contact for District and Store Leadership supporting a consistent Pro and DIFM experience
• Facilitate training workshops for store associates on Pro and Services initiatives
• Provide feedback and best practices to VP and SSC leaders on sales process quality and customer escalations
• Monitor industry standards, trends, and SSC programs to set priorities, execute programs, build programs, and determine field activities

District Pro and Services Support Manager

Analyst

• Ensure the distribution network is optimally systemized through new functionality
• Analyze, develop, test, train and implement solutions for Lowe’s WMS and WLM distribution products
• Partner with Lowe’s IT business units and external solution providers to support key business projects
• Work closely with field WMS Analysts and IT Leads to manage product backlogs and prioritize work
• Interpret, analyze and prioritize business requirements
• Configure products and conduct UAT planning and execution
• Manage change and training activities for initiatives, implementations, enhancements, releases, facility startups and upgrades
• Serve as subject matter expert for WMS requirements and solution development
• Conduct work stream analysis during development
• Develop comprehensive test plans and detailed test cases
• Integrate UAT plans into master test plans
• Analyze defects, identify root causes and assess schedule impacts
• Recommend alternatives to minimize defect-related delays
• Prepare end-user documentation for new WMS functionality
• Analyze production defects and provide analysis to Production Management and IT Solutions Leads
• Perform UAT on corrected defects and provide sign-off for operating system updates

Senior WMS Analyst

• Discover customers’ needs and offer solutions through the company’s services or products
• Become an expert in product offerings and provide product information to clients
• Meet sales objectives
• Maintain relationships within the assigned territory through engagement in stores and the assigned region
• Provide SMART customer service through Lowe’s policies, procedures and programs
• Answer customer and employee questions and guide customers through projects
• Communicate stock, special order merchandise, feature benefits, application and warranty information
• Build client relationships by qualifying and assessing needs
• Overcome client objections and understand project outcomes
• Capture accurate measurements, confirm product selections, review next steps and secure follow-up commitments
• Follow up with undecided clients during promotions
• Confirm appointments 24 hours in advance
• Prepare for appointments by coordinating calls, products and activities
• Work with contractors and installers to quote, sell and produce accurate jobs
• Keep appointment calendars active and updated
• Provide updates to the Services Territory Sales Manager during one-on-one meetings
• Deliver paperwork and project information to stores for accurate, timely production
• Maintain project folders and complete contracts, pricing worksheets and proposal documentation according to policy
• Maintain collateral, samples, forms and paperwork for client demonstrations
• Follow safety precautions in customers’ homes and comply with store safety requirements
• Travel frequently between customer sites

• Discover customers’ needs and offer solutions through the company’s services or products
• Become an expert in product offerings and advise clients
• Meet sales objectives
• Maintain relationships within the assigned territory through active store and regional engagement
• Provide customer service and answer customer and employee questions
• Communicate stock, special order merchandise, benefits, application, and warranty information
• Build client relationships and assess client needs
• Overcome client objections and understand project outcomes
• Capture accurate measurements, confirm product selections, review next steps, and secure follow-up commitments
• Follow up with undecided clients during promotions
• Confirm appointments 24 hours in advance
• Prepare for appointments by coordinating calls, products, and activities
• Work with general contractors and installers to quote, sell, and produce accurate jobs
• Maintain an active and updated appointment calendar
• Provide updates to the Services Territory Sales Manager during 1-1 meetings
• Deliver paperwork and project information to stores
• Maintain project folders and complete contracts, pricing worksheets, and proposal documentation according to policy
• Maintain collateral, samples, forms, and paperwork for client demonstrations
• Follow safety precautions during customer home visits and in-store work

• Develop, manage and grow a portfolio of customers within a designated territory
• Achieve sales goals while anticipating trends in customer growth
• Deliver best-in-class customer service
• Oversee, build out, execute and maintain strategic sales plans to grow portfolios year over year
• Collaborate with cross-functional team members to deliver profitable results and customer satisfaction
• Build and develop relationships with local owners, managers, operators and service providers
• Generate new business with end users and key decision makers
• Plan, schedule and lead daily meetings with customers
• Maintain accurate customer activities and opportunities using company customer relationship tools
• Utilize company value propositions, selling tools, programs and fulfillment capabilities
• Participate in company-directed training, sales/business meetings, trade shows, conferences and conventions
• Analyze data, recognize trends and build sales strategy using company tools
• Recognize and communicate the competitive landscape within assigned markets
• Apply the company's core behaviors and consultative selling strategy
• Understand customer needs and schedule ongoing proactive follow-ups

Account Manager – Residential

• Visit customers’ homes to conduct consultations and evaluate project needs
• Recommend personalized solutions for doors, windows, and window treatments
• Present product options and address customer questions
• Guide customers toward informed purchasing decisions
• Manage appointments, follow up on leads, and meet sales targets
• Build lasting client relationships through exceptional service and clear communication
• Collaborate with contractors and installers to ensure accurate quotes and seamless project execution

• Drive Pro sales for assigned and prospect customer portfolios through market research, cold calling, lead generation, and regular client meetings
• Visit worksites to identify additional product needs, take orders, and coordinate fulfillment with stores
• Negotiate pricing and contract terms to close sales
• Research district opportunities and develop account strategies
• Collaborate cross-functionally with District Managers, Store Managers, Regional Vice Presidents, and merchandising teams
• Conduct supplier annual reviews, quarterly and annual planning meetings, production meetings, vendor trade shows, and board of director vendor approval meetings
• Conduct 12–15 sales calls weekly covering products, production schedules, deliveries, and new product introductions
• Apply consultative selling strategies and schedule follow-ups for sales opportunities
• Use selling tools, programs, and fulfillment channels to provide effective customer solutions
• Provide weekly updates on sales, customer opportunities, wins, performance, and planned sales
• Research competitive services, Pro programs, and pricing trends
• Integrate Lowe’s processes with customers’ accounting, business operations, purchasing, and accounting systems

Senior Account Manager

• Visit customers' homes to conduct consultations, evaluate their needs, and recommend personalized solutions for doors, windows, and window treatments
• Present product options clearly, address questions, and guide customers toward informed decisions
• Drive sales by managing appointments, following up on leads, and meeting targets
• Build lasting relationships with clients through exceptional service and clear communication
• Collaborate with contractors and installers to ensure accurate quotes and seamless project execution

• Travel to customers' homes to conduct consultations, evaluate their needs, and recommend personalized solutions
• Present product options clearly, address questions, and guide customers toward informed decisions
• Drive sales by managing appointments, following up on leads, and meeting targets
• Build lasting relationships with clients through exceptional service and clear communication
• Collaborate with contractors and installers to ensure accurate quotes and seamless project execution
• Guide customers through options for doors, windows, and window treatments
• Provide tailored in-home solutions and close sales

• Travel to customers' homes to conduct consultations, evaluate their needs, and recommend personalized solutions
• Present product options clearly, address questions, and guide customers toward informed decisions
• Drive sales by managing appointments, following up on leads, and meeting targets
• Build lasting relationships with clients through exceptional service and clear communication
• Collaborate with contractors and installers to ensure accurate quotes and seamless project execution

In Home Sales Specialist

• Oversee and execute complex projects supported by the Strategic Partnerships team
• Identify customer needs and provide comprehensive customer solutions from project start to completion
• Generate quotes, source products, track shipments, and process orders and returns
• Understand stakeholders, job scope, and project timing
• Prepare for site walks by completing pre-call planners
• Walk sites and validate project scope, product needs, business channel solutions, installation service opportunities, quantities, selections, scope, and job cadence
• Process simple quotes, orders, and returns through incoming calls, email, fax, and other external means
• Inform customers of sales promotions and suggestively sell product lines
• Resolve product or service questions and determine the best solution within standard company timelines
• Partner with shipping, receiving, and transportation to fact-find and troubleshoot issues
• Communicate with outside sales and external customers regarding issues
• Act as the single point of contact for Strategic Partnerships team requests, including quotes, order placement, product sourcing, and shipment tracking
• Respond to Pro Customers, Stores, and Lowe’s subsidiaries regarding quote and order details
• Leverage defined systems and processes to provide project updates and a best-in-class customer experience
• Support peers and leaders with other duties as assigned and required

• Drive execution of the Installed Services provider operating model across assigned markets
• Manage Independent Service Provider performance to ensure capacity, quality, compliance, and customer experience standards are met
• Use business reviews, jobsite inspections, service audits, corrective action plans, and provider engagement to improve execution and resolve performance gaps
• Validate local provider readiness and capacity to support demand targets
• Manage day-to-day relationships with Independent Service Providers across assigned markets
• Serve as the primary field point of contact for provider execution, capacity, and performance
• Conduct structured business reviews using CBR insights and local performance data
• Document action plans, owners, timelines, and follow up to ensure completion
• Perform jobsite inspections, service audits, coaching, corrective actions, and escalations when standards are not met
• Validate provider staffing plans, schedules, and readiness to support demand and capacity targets
• Identify and resolve local capacity shortfalls through provider action plans and appropriate escalations
• Support onboarding readiness for new or expanded providers, including licensing, training, system access, and operational readiness validation
• Partner with Store-based PRO Services Field Managers and SSC teams to resolve provider-related customer issues and execution barriers
• Share structured field insights with the National Installation Merchant and Provider Experience teams, including root causes, trends, competitive insights, and recommendations
• Ensure provider technology adoption and data accuracy to support performance tracking and forecasting

In-Home Sales Specialist

In-Home Sales Specialist

Strategic Partnerships Project Representative

District Pro and Services Support Manager

Senior WMS Analyst

In-Home Sales Specialist

In-Home Sales Specialist

Account Manager – Residential

In-Home Sales Specialist

Senior Account Manager

In-Home Sales Specialist

In-Home Sales Specialist

In Home Sales Specialist

Strategic Partnerships Project Representative

Field Provider Manager