Field Provider Manager

Lowe's Companies, Inc.

. Manage day-to-day relationships with Independent Service Providers across assigned markets .

Posted 11/3/2026full-timeSalt Lake City • Utah • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing relationships with Independent Service Providers, ensuring operational performance and compliance through effective onboarding, performance monitoring, and corrective action planning. Proficient in analyzing performance data to drive insights and improve service delivery.

Highest-signal resume keywords

Provider ManagementOperational Performance ReviewsCustomer Service SkillsPerformance Metrics AnalysisOnboarding Readiness

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business ReviewsField AuditsPerformance Data AnalysisCapacity ManagementCorrective Actions

Soft Skills

Issue ResolutionCross-Functional PartnershipCoaching Skills

Tools & Technologies

Performance Tracking SystemsData Accuracy Tools

Certifications & Qualifications

General Contractor LicenseLead Paint Certification

Industry Keywords

Installation ServicesHome ImprovementField OperationsCompliance ManagementOperational Readiness

About the role

Key responsibilities & impact

Manage day-to-day relationships with Independent Service Providers across assigned markets
Serve as the primary field point of contact for provider execution, capacity, and performance
Conduct structured business reviews using CBR insights and local performance data
Document action plans, owners, timelines, and follow up to ensure completion
Perform jobsite inspections, service audits, coaching, corrective actions, and escalations when standards are not met
Validate provider staffing plans, schedules, and readiness to support demand and capacity targets
Identify and resolve local capacity shortfalls through provider action plans and appropriate escalations
Support onboarding readiness for new or expanded providers, including licensing, training, system access, and operational readiness validation
Partner with Store-based PRO Services Field Managers and SSC teams to resolve provider-related customer issues and execution barriers
Share structured field insights with National Installation Merchant and Provider Experience teams, including root causes, trends, competitive insights, and recommendations
Ensure provider technology adoption and data accuracy to support performance tracking and forecasting

Requirements

What you’ll need

Bachelor’s degree in Business or related field, or equivalent years of experience in lieu of education requirement, if applicable
7+ years of experience in installation services, home improvement, field operations, provider management, or a related industry
7+ years of experience managing third-party service providers, contractors, vendors, or Independent Service Providers
Experience working directly with Independent Service Providers to deliver customer experience and operational performance goals
Demonstrated ability to monitor performance metrics, identify gaps, and drive corrective actions
Experience conducting business reviews, field audits, inspections, or operational performance reviews
Strong customer service, issue resolution, and cross-functional partnership skills
Working knowledge of licensing, compliance, safety, quality, and operational readiness requirements
Ability to analyze performance data and translate insights into action plans
Ability to travel within assigned markets as needed
Financial acumen, including ability to understand capacity, productivity, performance trends, and business review metrics
Experience supporting provider onboarding, technology adoption, or compliance management
Active applicable Trade or Business License (e.g. General Contractor license, Lead Paint Certification)

Benefits

Comp & perks

Equal opportunity employment practices
Supports communities through programs focused on creating safe, affordable housing, improving community spaces, developing skilled trade experts, and providing disaster relief