Field Provider Manager

Lowe's Companies, Inc.

. Drive execution of the Installed Services provider operating model across assigned markets .

Posted 9/18/2026full-timeSyracuse • New York • United StatesSeniorLead💰 $90,300 - $150,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Independent Service Providers to ensure compliance, quality, and customer experience standards. Proficient in performance monitoring, data analysis, and operational readiness to drive effective execution across assigned markets.

Highest-signal resume keywords

Provider ManagementPerformance Metrics AnalysisOperational ReadinessCustomer Experience ManagementBusiness Review Execution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance MonitoringData AnalysisField AuditsJobsite InspectionsCorrective Action PlansCapacity PlanningOperational Performance ReviewsTechnology AdoptionCompliance ManagementOnboarding Support

Soft Skills

Customer ServiceIssue ResolutionCross-Functional PartnershipCoaching

Certifications & Qualifications

General Contractor LicenseLead Paint Certification

Industry Keywords

Installation ServicesHome ImprovementField OperationsIndependent Service ProvidersVendor Management

About the role

Key responsibilities & impact

Drive execution of the Installed Services provider operating model across assigned markets
Manage Independent Service Provider performance to ensure capacity, quality, compliance, and customer experience standards are met
Use business reviews, jobsite inspections, service audits, corrective action plans, and provider engagement to improve execution and resolve performance gaps
Validate local provider readiness and capacity to support demand targets
Manage day-to-day relationships with Independent Service Providers across assigned markets
Serve as the primary field point of contact for provider execution, capacity, and performance
Conduct structured business reviews using CBR insights and local performance data
Document action plans, owners, timelines, and follow up to ensure completion
Perform jobsite inspections, service audits, coaching, corrective actions, and escalations when standards are not met
Validate provider staffing plans, schedules, and readiness to support demand and capacity targets
Identify and resolve local capacity shortfalls through provider action plans and appropriate escalations
Support onboarding readiness for new or expanded providers, including licensing, training, system access, and operational readiness validation
Partner with Store-based PRO Services Field Managers and SSC teams to resolve provider-related customer issues and execution barriers
Share structured field insights with the National Installation Merchant and Provider Experience teams, including root causes, trends, competitive insights, and recommendations
Ensure provider technology adoption and data accuracy to support performance tracking and forecasting

Requirements

What you’ll need

Bachelor’s degree Business or Related field or equivalent years of experience in lieu of education requirement, if applicable
7+ years of experience in installation services, home improvement, field operations, provider management, or a related industry
7+ years of experience managing third-party service providers, contractors, vendors, or Independent Service Providers
Experience working directly with Independent Service Providers to deliver customer experience and operational performance goals
Demonstrated ability to monitor performance metrics, identify gaps, and drive corrective actions
Experience conducting business reviews, field audits, inspections, or operational performance reviews
Strong customer service, issue resolution, and cross-functional partnership skills
Working knowledge of licensing, compliance, safety, quality, and operational readiness requirements
Ability to analyze performance data and translate insights into action plans
Ability to travel within assigned markets as needed
Financial acumen, including ability to understand capacity, productivity, performance trends, and business review metrics
Experience supporting provider onboarding, technology adoption, or compliance management
Active applicable Trade or Business License (e.g. General Contractor license, Lead Paint Certification)

Benefits

Comp & perks

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
Learning and development opportunities
Wellness programs