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In-Home Sales Specialist
Lowe's Companies, Inc.. Discover customers’ needs and offer solutions through Lowe’s services or products .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer needs assessment and solution delivery, with a strong focus on relationship building and sales objectives. Proficient in managing project documentation and maintaining compliance with company policies and safety requirements.
Highest-signal resume keywords
Residential Construction ExperienceFace-To-Face Sales ExperienceCustomer Relationship Management (CRM) SystemsIn-Home Sales ExperienceValid Driver's License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Objectives AchievementProject Documentation ManagementAccurate Measurements CaptureProduct Knowledge ExpertiseClient Needs Assessment
Soft Skills
Customer ServiceCommunicationRelationship BuildingProblem SolvingFlexibility
Tools & Technologies
Lowe's CRM SystemsAppointment Calendar Management
Certifications & Qualifications
Salesperson Licensing Exam
Industry Keywords
Home BuildingRenovationsSafety PrecautionsClient DemonstrationsProject Follow-Up
About the role
Key responsibilities & impact- Discover customers’ needs and offer solutions through Lowe’s services or products
- Become an expert in product offerings and advise clients
- Meet sales objectives
- Maintain relationships within the assigned territory through store and regional engagement
- Provide customer service according to Lowe’s policies, procedures, and programs
- Answer customer and employee questions and guide customers through projects
- Communicate stock, special-order merchandise, features, benefits, applications, and warranty information
- Build client relationships and assess client needs through qualifying questions
- Overcome client objections and understand project outcomes
- Capture accurate measurements, confirm product selections, review next steps, and schedule follow-up commitments
- Follow up with undecided clients during promotions
- Confirm appointments 24 hours in advance
- Prepare for appointments by coordinating calls, products, and activities
- Work with contractors and installers to quote, sell, and produce accurate jobs
- Maintain an active and updated appointment calendar
- Provide detailed updates to the Services Territory Sales Manager during one-to-one meetings
- Deliver paperwork and project information to the appropriate store
- Maintain project folders and complete contracts, pricing worksheets, and proposal documentation according to policy
- Maintain samples, collateral, forms, and paperwork for client demonstrations
- Take safety precautions when visiting customers’ homes and follow store safety requirements
- Travel frequently between customer sites
Requirements
What you’ll need- High School or GED and 1-2 years residential construction experience (e.g., home building or renovations) OR face-to-face sales experience (alternative to experience as a Lowe's Sales Specialist)
- Valid driver's license with reliable transportation and ability to pass MVR screen in accordance with company requirements
- If required by the state or local municipality, must be licensed or pass the requisite salesperson licensing exam within sixty (60) days of starting employment
- 1-2 years' experience using Lowe's or similar selling CRM systems (preferred)
- 1-2 years In-home or commission-based sales experience (preferred)
- Available to work flexible hours Tuesday through Saturday
Benefits
Comp & perks- 401k with up to 4.25% match
- Discounted Employee Stock Purchase Plan (15% discount of strike price)
- Tuition-Free Education
- 10-week Maternity/Parental Leave
- 10% Associate Discount
- Health, Dental and Vision insurance
- Life and Disability insurance
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
- Flexible spending and health savings accounts
- 401(k) Retirement account with company match
- Employee Assistance Program with concierge, work/life services and no-cost counseling
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and Parental leave
- Adoption assistance
- Lowe's Associate Discount and broad discount platform
- Other discretionary benefits, including annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
- Learning and development opportunities