Manager, Partnership Performance

Lower

. Serve as the day to day Lower Connect point of contact for real estate team leads, agents, and loan originators across 8 to 12 partnerships .

Posted 11/11/2026full-timeAustin • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and partnership development, with a strong focus on performance metrics, coaching, and relationship building. Proficient in using CRM platforms and reporting tools to enhance lead management and customer experience.

Highest-signal resume keywords

Account ManagementPerformance Metrics ManagementCoaching Sales TeamsCRM Platforms ProficiencyRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MetricsLead ManagementCoachingData ReportingCustomer Experience Tracking

Soft Skills

Strong CommunicationOrganizational SkillsProactive MindsetCoachable AttitudeAbility to Have Tough Conversations

Tools & Technologies

LookerCRM PlatformsLead Management SystemsAI Tools

Industry Keywords

Real EstateMortgagePartnership DevelopmentCustomer SuccessSales Support

About the role

Key responsibilities & impact

Serve as the day to day Lower Connect point of contact for real estate team leads, agents, and loan originators across 8 to 12 partnerships
Help plan and run kickoff events alongside senior team members
Build a partnership plan for each account covering goals, success metrics, and communication cadence
Coordinate onboarding and introductory meetings for new partnerships
Monitor online lead performance, including live transfer answer rates, speed to lead, and follow up
Flag roster gaps and recommend market-specific changes
Identify underperformance and partner with team leadership on fixes
Coach agents on response speed, follow up, and warm introductions to loan officers
Build trust-based relationships across partnerships
Run regular check-ins with loan officers and agents to review pipeline, lead flow, conversion, and customer experience
Track and report mortgage attach rate, transaction volume, conversion, and customer experience using scorecards and reports
Coach loan originators on engaging Movoto online buyer leads and using tools, scripts, Playbooks, and marketing assets
Support partner training sessions and lead sessions on core tools and workflows
Use Looker data to identify missed opportunities
Resolve everyday friction between loan officers and agents and escalate issues when needed
Capture high-performing tactics and workflow wins
Contribute to best-practice documentation, case studies, Playbooks, newsletter content, and scorecards
Bring partner feedback and recurring themes to Lower Connect leadership

Requirements

What you’ll need

2 to 4 years in account management, customer success, relationship management, or partnership roles
Experience managing a set of accounts or clients and helping move performance metrics
Exposure to coaching or supporting sales teams
Comfort with CRM platforms, lead management systems, and reporting tools like Looker, or the ability to pick them up quickly
Strong communication skills and the ability to connect with everyone from top producing team leaders to first year loan officers
Willingness to have tough conversations and openness to coaching on how to have them well
Strong organizational skills and comfort managing several partnerships across different markets
A proactive, coachable mindset and a real hunger to grow
Experience in mortgage, real estate, or real estate technology (nice to have)
Experience supporting partner trainings or kickoff events (nice to have)
Experience using AI tools to work more efficiently (nice to have)

Benefits

Comp & perks

Full benefits: medical, dental, vision, paid holidays, PTO, parental leave
Life insurance
Short- and long-term disability
401(k)
Corporate wellness program
Employee discount on home mortgage purchases and refinances