Client Director – France, Spain

Loyal Guru

. Design and implement strategies to drive customer retention, satisfaction, and long-term growth.

Posted 10/26/2026full-timeBarcelona • SpainLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving customer retention and satisfaction through strategic leadership and operational alignment. Proven ability to analyze KPIs and implement continuous improvement initiatives in B2B SaaS environments.

Highest-signal resume keywords

Customer Success LeadershipKPI Improvement (NPS, NRR)B2B SaaS ExperienceCross-Functional CollaborationFluent in English, Spanish, and French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Retention StrategiesData AnalysisOperational Efficiency OptimizationKPI Tracking and ImprovementStrategic Consulting

Soft Skills

LeadershipCommunicationMentoringCollaborationResults-Oriented

Industry Keywords

RetailGrocery (GDO)BankingCustomer ManagementCustomer Excellence

About the role

Key responsibilities & impact

Design and implement strategies to drive customer retention, satisfaction, and long-term growth.
Lead and mentor Client Directors and their teams.
Foster a culture of customer excellence.
Define, track, and continuously improve KPIs including NPS, NRR, and customer margins.
Identify and act on opportunities to optimize operational efficiency across the Customer Success organization.
Serve as a strategic reference point for innovation and best practices in customer management.
Collaborate with the COO and department leaders in Product, Sales, and Operations.
Ensure strategic and operational alignment with overall company goals.
Drive customer strategy, transformation, continuous improvement, and measurable results.

Requirements

What you’ll need

8+ years of experience in Customer Success, Strategic Consulting, or Account Management.
At least 3 years in a senior leadership role.
Proven track record in driving significant improvements in KPIs such as NPS and NRR.
Prior experience in B2B SaaS environments and fast-scaling companies.
Strong analytical skills and ability to translate data into strategic decisions.
Outstanding leadership, communication, and cross-functional collaboration skills.
Hands-on attitude with a high focus on results.
High level of English and Spanish, spoken and written.
Native level of French.
Extra points: Deep previous experience working directly with Retail, Grocery (GDO), or Banking clients.

Benefits

Comp & perks

Flexible schedule: Organize your day to work best for you.
Reduced hours on Fridays.
All of August with a condensed schedule.
Day off on your birthday.
25 days of vacation.
Budget for training and language classes.
Clear career path and opportunity for professional advancement within the Customer Success or consulting track.
Access to Wellhub and BH Bienestar.
50% discount on health insurance (Sanitas).
Frequent team buildings.