Loyal Guru

Pre-sales Engineer

• Support account executives and conduct demonstrations for strategic purposes.
• Work alongside Product throughout different stages of the sales process, providing technical and functional support.
• Identify customer business goals with the Sales Team and help create product value propositions.
• Understand customer technology to design and recommend customized solutions.
• Develop customized presentations and demos demonstrating product value.
• Coordinate Requests for Information (RFI), Requests for Proposal (RFP), and Proofs of Concept (POC).
• Interact constantly with Product and Customer Success teams.
• Communicate new functionalities to the Sales Team.
• Deliver customer-tailored product presentations and demos.

Explore Presales at Loyal Guru. Review requirements and application details.

Presales

• Support account executives and conduct strategic demonstrations
• Work alongside Product throughout different stages of the sales process
• Provide technical and functional support to enable sales and help customers find suitable solutions
• Identify customer business goals with the Sales Team
• Help create product value propositions addressing customer goals
• Understand customer technology and design and recommend customized solutions
• Develop customized presentations and product demonstrations
• Coordinate Requests for Information (RFI), Requests for Proposal (RFP), and Proofs of Concept (POC)
• Interact continuously with Product and Customer Success teams
• Communicate new functionalities to the Sales Team
• Deliver customer-tailored product presentations and demonstrations

Explore Presales – Latam at Loyal Guru. Review requirements and application details.

Presales – Latam

Customer Success Manager

• Design and implement strategies to drive customer retention, satisfaction, and long-term growth.
• Lead and mentor Client Directors and their teams, fostering a culture of customer excellence.
• Define, track, and continuously improve KPIs including NPS, NRR, and customer margins.
• Identify and act on opportunities to optimize operational efficiency across the Customer Success organization.
• Serve as a strategic reference point for innovation and best practices in customer management.
• Collaborate with the COO and department leaders in Product, Sales, and Operations to ensure strategic and operational alignment with company goals.
• Oversee Client Directors and their teams.

Explore Client Director – Customer Success Management at Loyal Guru. Review requirements and application details.

Client Director – Customer Success Management

• Autonomously manage a portfolio of Italian Enterprise/Mid-Market accounts
• Build and maintain solid relationships with key stakeholders
• Guide new clients through onboarding and achieve initial business goals
• Strategize, manage, and optimize CRM campaigns focused on customer engagement and loyalty programs
• Analyze customer data and metrics
• Provide proactive, consultative recommendations to improve client activities and customer engagement
• Dedicate approximately 20 hours/month per key account to strategic consulting, QBRs, and campaign optimization
• Minimize internal administrative tasks and maximize billable client-growth time
• Secure contract renewals
• Identify upsell and cross-sell opportunities
• Gather feedback from the Italian market
• Collaborate with Product and Sales teams to improve the offering

Explore Customer Success Manager at Loyal Guru. Review requirements and application details.

Director

• Design and implement strategies to drive customer retention, satisfaction, and long-term growth.
• Lead and mentor Client Directors and their teams.
• Foster a culture of customer excellence.
• Define, track, and continuously improve KPIs including NPS, NRR, and customer margins.
• Identify and act on opportunities to optimize operational efficiency across the Customer Success organization.
• Serve as a strategic reference point for innovation and best practices in customer management.
• Collaborate with the COO and department leaders in Product, Sales, and Operations.
• Ensure strategic and operational alignment with overall company goals.
• Drive customer strategy, transformation, continuous improvement, and measurable results.

Explore Client Director – France, Spain at Loyal Guru. Review requirements and application details.

Open roles

Presales

Presales – Latam

Client Director – Customer Success Management

Customer Success Manager

Client Director – France, Spain