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Customer Success Manager
Loyal Guru. Autonomously manage a portfolio of Italian Enterprise/Mid-Market accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Italian Enterprise and Mid-Market accounts, focusing on customer engagement, data analysis, and strategic consulting. Proficient in upselling and cross-selling within the SaaS B2B and Retail Tech sectors while maintaining strong relationships with key stakeholders.
Highest-signal resume keywords
Customer Success ManagementData AnalysisSaaS B2B ExperienceFluent English and SpanishUnderstanding of the Italian Market
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer EngagementCRM Campaign ManagementData InterpretationUpsell and Cross-Sell StrategiesStrategic Consulting
Soft Skills
Time ManagementOrganizational SkillsRelationship Building
Industry Keywords
Retail TechMarTechGrocery (GDO)Banking Clients
About the role
Key responsibilities & impact- Autonomously manage a portfolio of Italian Enterprise/Mid-Market accounts
- Build and maintain solid relationships with key stakeholders
- Guide new clients through onboarding and achieve initial business goals
- Strategize, manage, and optimize CRM campaigns focused on customer engagement and loyalty programs
- Analyze customer data and metrics
- Provide proactive, consultative recommendations to improve client activities and customer engagement
- Dedicate approximately 20 hours/month per key account to strategic consulting, QBRs, and campaign optimization
- Minimize internal administrative tasks and maximize billable client-growth time
- Secure contract renewals
- Identify upsell and cross-sell opportunities
- Gather feedback from the Italian market
- Collaborate with Product and Sales teams to improve the offering
Requirements
What you’ll need- +5 years of proven experience as a Customer Success Manager, Account Manager, or Consultant
- Preferably experience in SaaS B2B or the Retail Tech / MarTech space
- Native French (must-have)
- Fluent English and Spanish
- Strong ability to interpret data and metrics
- Ability to identify and pursue upsell/cross-sell opportunities
- Excellent time management and organizational skills
- Deep previous experience working directly with Retail, Grocery (GDO), or Banking clients is an extra advantage
- Understanding of the Italian market
Benefits
Comp & perks- Flexible schedule
- Reduced hours on Fridays
- All of August with a condensed schedule
- Day off on your birthday
- 25 days of vacation
- Budget for training and language classes
- Clear career path and professional advancement opportunities
- Access to Wellhub and BH Bienestar
- 50% discount on health insurance (Sanitas)
- Yoga classes in the office
- Frequent team buildings