Client Success Agent

LRDG Language Research Development Group

. Coordinate administrative and logistical activities related to language training and evaluations, including onboarding, scheduling, bookings, assignments, changes, follow-ups, and other training milestones .

Posted 10/7/2026full-timeMontreal • CanadaJunior💰 CA$23 - CA$26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while effectively coordinating administrative and logistical activities in language training. Proficient in managing multiple priorities and collaborating with diverse stakeholders to enhance the training experience.

Highest-signal resume keywords

Bilingual Communication SkillsOrganizational SkillsCustomer Service SkillsProblem-Solving SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative SupportLogistical CoordinationTraining ManagementData ManagementScheduling

Soft Skills

Attention to DetailCollaborationTime Management

Tools & Technologies

Digital PlatformsMicrosoft Office

Certifications & Qualifications

College DiplomaBachelor's Degree (Asset)

Industry Keywords

Language TrainingStakeholder EngagementOperational SupportCustomer ServiceEducational Administration

About the role

Key responsibilities & impact

Coordinate administrative and logistical activities related to language training and evaluations, including onboarding, scheduling, bookings, assignments, changes, follow-ups, and other training milestones
Coordinate communications and required information to ensure learners and other stakeholders are prepared throughout the training journey
Provide administrative and operational support to learners, tutors, evaluators, and client contacts
Respond to operational, scheduling, platform, and process-related questions, resolving issues when possible and escalating specialized issues to the appropriate team
Monitor relevant training activities and requirements, follow up when action is needed, and help minimize disruptions to training
Maintain accurate learner, training, and evaluation information across applicable systems and tools
Follow established procedures and service standards while identifying opportunities to improve workflows and the stakeholder experience
Collaborate with other teams to resolve issues and support the effective delivery of training and evaluation services
Perform other related operational and administrative duties as required

Requirements

What you’ll need

College diploma, DEC/DEP, or equivalent
Bachelor's degree is an asset
At least one year of experience in an administrative, operations, customer service, educational, or related role
Strong written and verbal communication skills in English and French
Strong organizational skills and attention to detail
Ability to manage multiple priorities and follow-ups in a fast-paced environment
Strong customer service and problem-solving skills
Comfortable working with Microsoft Office and digital platforms, with the ability to quickly learn new systems and tools
Ability to collaborate effectively with multiple stakeholders and escalate issues appropriately

Benefits

Comp & perks

3 weeks of vacation + 1 week of vacation during the holiday season
Health benefits and RRSP plan from day one
Flexible hours during the week
Hybrid work environment—2 days in the office and 3 days working from home
Company events throughout the year
Lively downtown office with coffee, snacks, and a gym