LRDG Language Research Development Group

Customer Success Manager

• Coordinate administrative and logistical activities related to language training and evaluations, including onboarding, scheduling, bookings, assignments, changes, follow-ups, and other training milestones
• Coordinate communications and required information to ensure learners and other stakeholders are prepared throughout the training journey
• Provide administrative and operational support to learners, tutors, evaluators, and client contacts
• Respond to operational, scheduling, platform, and process-related questions, resolving issues when possible and escalating specialized issues to the appropriate team
• Monitor relevant training activities and requirements, follow up when action is needed, and help minimize disruptions to training
• Maintain accurate learner, training, and evaluation information across applicable systems and tools
• Follow established procedures and service standards while identifying opportunities to improve workflows and the stakeholder experience
• Collaborate with other teams to resolve issues and support the effective delivery of training and evaluation services
• Perform other related operational and administrative duties as required

Explore Client Success Agent at LRDG Language Research…. Review requirements and application details.

Client Success Agent

• Coordinate administrative and logistical activities related to language training and assessments, including learner onboarding, scheduling, bookings, assignments, changes, follow-ups, and other key steps in the training journey.
• Coordinate the communications and information required to ensure that learners and other stakeholders are well prepared throughout their training journey.
• Provide administrative and operational support to learners, trainers, assessors, and client contacts.
• Respond to questions related to operations, schedules, platforms, and processes; resolve issues whenever possible and escalate situations requiring specialized expertise to the appropriate team.
• Monitor relevant training activities and requirements, conduct necessary follow-ups, and help reduce interruptions or delays in training delivery.
• Keep learner, training, and assessment information up to date in the systems and tools used.
• Follow established procedures and service standards while identifying opportunities to improve workflows and the stakeholder experience.
• Collaborate with other teams to resolve issues and support the efficient delivery of training and assessment services.
• Perform other related administrative or operational duties as needed.

Explore Customer Success Agent at LRDG Language Research…. Review requirements and application details.