Customer Success Agent

LRDG Language Research Development Group

. Coordinate administrative and logistical activities related to language training and assessments, including learner onboarding, scheduling, bookings, assignments, changes, follow-ups, and other key steps in the training journey.

Posted 10/7/2026full-timeMontréal • CanadaJunior💰 CA$23 - CA$26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills to effectively coordinate language training and assessments, ensuring a seamless experience for learners and stakeholders. Proficient in managing multiple priorities while providing exceptional customer service and operational support.

Highest-signal resume keywords

Bilingual Communication (French and English)Administrative SupportCustomer Service SkillsOrganizational SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative CoordinationLogistical ManagementTraining Delivery SupportData ManagementWorkflow Improvement

Soft Skills

Attention to DetailCollaborationMulti-Priority Management

Tools & Technologies

Microsoft OfficeDigital Platforms

Certifications & Qualifications

College Diploma (DEC)Vocational Diploma (DEP)

Industry Keywords

Language TrainingLearner OnboardingAssessment CoordinationStakeholder Engagement

About the role

Key responsibilities & impact

Coordinate administrative and logistical activities related to language training and assessments, including learner onboarding, scheduling, bookings, assignments, changes, follow-ups, and other key steps in the training journey.
Coordinate the communications and information required to ensure that learners and other stakeholders are well prepared throughout their training journey.
Provide administrative and operational support to learners, trainers, assessors, and client contacts.
Respond to questions related to operations, schedules, platforms, and processes; resolve issues whenever possible and escalate situations requiring specialized expertise to the appropriate team.
Monitor relevant training activities and requirements, conduct necessary follow-ups, and help reduce interruptions or delays in training delivery.
Keep learner, training, and assessment information up to date in the systems and tools used.
Follow established procedures and service standards while identifying opportunities to improve workflows and the stakeholder experience.
Collaborate with other teams to resolve issues and support the efficient delivery of training and assessment services.
Perform other related administrative or operational duties as needed.

Requirements

What you’ll need

College diploma (DEC), vocational diploma (DEP), or an equivalent combination of education and experience; a bachelor’s degree is an asset.
At least one year of experience in an administrative, operational, customer service, education, or related role.
Excellent verbal and written communication skills in both French and English.
Excellent organizational skills and strong attention to detail.
Ability to manage multiple priorities and follow-ups in a dynamic, fast-paced environment.
Strong customer service and problem-solving skills.
Comfortable using Microsoft Office and digital platforms, with the ability to quickly learn new systems and tools.
Ability to collaborate effectively with multiple stakeholders and escalate issues to the appropriate parties when necessary.

Benefits

Comp & perks

3 weeks of vacation plus 1 week off during the holiday season
Health benefits and an RRSP plan from day one
Flexibility—we offer flexible weekday schedules
Hybrid work environment—2 days in the office and 3 days working remotely
Company-organized events throughout the year
Vibrant downtown office with coffee, snacks, and a gym!