Technical Account Manager

LRQA

. Serve as the client’s primary technical contact and manage the named account relationship .

Posted 9/15/2026full-timeRemote • Michigan • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in food safety, quality assurance, and compliance within QSR and food service operations, with a strong focus on managing strategic customer relationships and implementing effective audit programmes. Possesses advanced problem-solving and communication skills to navigate complex technical requirements and foster collaboration across diverse teams.

Highest-signal resume keywords

Lead Auditor Qualification in QMS or FSMS10 Years' Experience in Food Safety and Quality AssuranceExperience in Multi-Site and Multinational QSR EnvironmentsComprehensive Knowledge of HACCP PrinciplesUnderstanding of North American Food Safety Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Food Safety ManagementQuality AssuranceAuditingRisk ManagementSupplier AssuranceTechnical ReviewCorrective Action ManagementProgramme GovernanceCompliance ManagementBenchmarking Activities

Soft Skills

Strong Communication SkillsDiplomacy SkillsRelationship-Building SkillsCritical ThinkingProblem-Solving

Certifications & Qualifications

Lead Auditor Qualification in QMS or FSMS

Industry Keywords

QSRFood ServiceFranchisee NetworksUS FDA Food CodeFSMA RequirementsSafe Food for Canadians RegulationsCanadian Food Inspection AgencyPreventive Control PlansFood Safety RisksEmployee Training Requirements

About the role

Key responsibilities & impact

Serve as the client’s primary technical contact and manage the named account relationship
Oversee adherence to agreed technical and contractual requirements in day-to-day delivery
Develop an understanding of the client’s QSR and food service operating model, strategic objectives, franchisee network, risks, and compliance requirements
Lead implementation and ongoing technical management of multi-country QSR and food service assurance programmes
Ensure consistent programme execution across regions, business units, and franchisee networks
Support onboarding of global resources through auditor training, calibration, and assessment processes
Perform auditor assessments and shadow audits
Conduct technical reviews of reports and oversee auditor capability, account performance objectives, and client expectations
Manage field-based technical queries and client inquiries, including root cause analysis, corrective action, and business-focused recommendations
Develop and implement the client’s second-party programme, governance protocols, and reporting tools
Maintain understanding of supplier assurance requirements and upstream food safety risks
Coordinate with supply chain or manufacturing specialists when additional expertise is required
Lead benchmarking activities for programme review, consistency, and continual improvement
Identify and implement changes to audit frameworks and delivery methodologies
Build relationships with client decision-makers and act as an extension of the client’s technical team
Work within the Strategic Account Management Team to deliver Quarterly and Annual Business Reviews
Share technical insights, trends, and strategic improvement opportunities from audit outcomes
Collaborate with commercial, technical, and service delivery teams to ensure contracted services meet technical specifications and KPIs

Requirements

What you’ll need

Must live in the USA and be based near Lansing, Michigan
BSc from a recognised university in food safety, environmental health, or another science-based discipline
Lead Auditor qualification in QMS or FSMS
Minimum of 10 years’ experience in food safety, quality assurance, compliance, auditing, or risk management, with substantial experience in QSR, restaurant, or food service operations
Minimum of 3 years’ experience managing strategic customer relationships or complex global programmes
Experience supporting multi-site and multinational QSR, restaurant, food service, hospitality, or retail food environments, including franchisee or distributed operating models
Practical experience in supplier assurance or food manufacturing, with an understanding of upstream risks and their potential impact on QSR operations
Experience in audit programme governance and performance management, including technical review and corrective action process management
Proven customer-centric approach that supports business growth or improved efficiency
Strong practical knowledge of global food safety, quality, hygiene, and regulatory requirements applicable to QSR, restaurant, food service, and ready-to-eat food preparation, handling, and delivery operations
Comprehensive knowledge of North American requirements, including the US FDA Food Code, state and local public health regulations, employee training and health requirements, and relevant FSMA requirements
Knowledge of the Safe Food for Canadians Regulations, Canadian Food Inspection Agency requirements, provincial restaurant and food premises regulations, preventive control plans, and relevant import and supply chain food safety requirements
Sound knowledge of supplier assurance principles and manufacturing food safety risks
Comprehensive understanding of HACCP principles, risk assessment, and food safety management system implementation
Strong communication and diplomacy skills, with the ability to guide, negotiate, influence, and persuade at all levels
Advanced critical-thinking and problem-solving skills
Excellent relationship-building skills and the ability to work collaboratively within a matrix organisation

Benefits

Comp & perks

Competitive salary aligned with the market
Comprehensive benefits package
Flexible working arrangements where applicable
Opportunities for professional growth
Collaborative work environment
Pre-employment checks including verification of identity, right to work, employment history, education, and criminal records where applicable