Technical Consultant, Diesel Support

LS Tractor USA

. Assist dealers and customer support with technical product questions on LS Tractor products .

Posted 11/5/2026full-timeBattleboro • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive diesel technical experience, particularly with troubleshooting diesel engines, hydraulics, transmissions, air conditioning, and electrical systems. Proficient in using LS Diagnostic Tool and analyzing service department reports to drive improvements and enhance customer support.

Highest-signal resume keywords

Diesel Technical ExperienceLS Diagnostic Tool (EVCI)Effective Communication SkillsProblem-Solving ExpertiseCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Diesel EnginesHydraulics SystemsTransmissionsAir Conditioning SystemsElectrical SystemsData AnalysisService Process ImprovementCase DocumentationFinancial Principles ApplicationRemote Access Diagnostics

Soft Skills

ResourcefulnessTeam CollaborationIndependent WorkAdaptabilityContinuous Learning

Tools & Technologies

LS Diagnostic ToolDealer PortalWarranty SystemParts SystemMicrosoft Office

Industry Keywords

Technical SupportCustomer ExperienceService ManagementQuality AssuranceAgricultural Equipment

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Assist dealers and customer support with technical product questions on LS Tractor products
Improve product resolution cycle times for LS Technicians
Share best practices among LS Dealers
Work with LS Service Managers to resolve technical service-related problems
Provide in-depth troubleshooting support on diesel engines, hydraulics, transmissions, air conditioning, and electrical systems
Troubleshoot systems over the phone, through email, remote access, and other means
Support publication of Technical Information Bulletins
Assist LS Technicians, Service Managers, Advisors, Shop Foremen, and Parts Managers with diagnosis, repair, and critical product problems
Document and communicate case information clearly and concisely
Coordinate cases between LS Dealers and the LS Quality Assurance Team
Partner with Quality Assurance and Warranty to identify emerging product quality concerns and support problem resolution
Complete FFR documentation for internal assembly failure processes
Review and share weekly case solution reports
Manage service cases independently
Use LS Diagnostic Tool, Dealer Portal, Warranty System, Parts System, remote access, and other LS Tractor resources to diagnose equipment issues
Identify service-related issues for Parts and Quality teams
Determine whether issues can be resolved remotely or coordinate service visits with LS Service Managers
Identify training needs and gaps with location Service Managers, Advisors, and Shop Foremen
Identify and drive continuous service and process improvements
Prepare and analyze Service Department reports and use data to drive growth improvements
Participate in company-sponsored training programs
Provide technical support to customers as needed
Support management policies, plans, goals, and long-term objectives
Deliver a high-level customer experience and maintain professional customer relationships
Maintain a clean, organized work area and follow safety rules and company policies
Participate in production and team meetings and provide timely feedback
May serve as a service trainer or assist service trainers
Perform other assigned duties

Requirements

What you’ll need

5+ years diesel technical experience as a Diesel Technician with mechanical, electrical, and hydraulic systems; preferably LS Tractor
Experience with basic computer functions
Experience using LS Diagnostic Tool (EVCI) or other computer based diagnostic repair tools
Advanced level experience communicating effectively verbally and in writing for case documentation and communicating to all necessary parties
Demonstrated experience solving problems effectively with best possible outcome for all involved
Demonstrated experience working with customers and customer service experience verbally over the phone, and in writing
Experience using financial principles to improve Service processes and performance
Experience analyzing and interpreting data and reports
Basic computer skills and ability to use Microsoft Office software
Ability to clearly troubleshoot diesel engines, hydraulics, transmissions, air conditioning, and electrical systems over the phone, through email, remote access, and other means
Ability to work independently and with a team
Resourcefulness in finding solutions
Excellent communication skills
Ability to work in a demanding environment with flexible/non-standard work hours based on seasonal agricultural demand
Willingness to continuously learn about products and customers
Willingness to travel to LS conferences and dealer locations as needed
Ability to travel up to twice a month for field service responsibilities as needed
No educational credential is specified

Benefits

Comp & perks

Competitive Base Pay and Bonus Pay
Health Insurance – coverage starts on day one, employee coverage paid 100% by LS Tractor, dependent coverage premium 50% paid by LS Tractor
Company paid Short-term Disability after 90 days
Long Term Disability
Basic Life Insurance
Dental insurance
Vision insurance
Accident Insurance
Optional Life Insurance
Cancer Insurance
Paid Vacation and Personal Days
11 Paid Holidays
401k with Company match after 1 year
Company-sponsored training, including Start Blue and Stay Blue Training programs