LS Tractor USA

Consultant

• Assist dealers and customer support with technical product questions on LS Tractor products
• Improve product resolution cycle times for LS Technicians
• Share best practices among LS Dealers
• Work with LS Service Managers to resolve technical service-related problems
• Provide in-depth troubleshooting support on diesel engines, hydraulics, transmissions, air conditioning, and electrical systems
• Troubleshoot systems over the phone, through email, remote access, and other means
• Support publication of Technical Information Bulletins
• Assist LS Technicians, Service Managers, Advisors, Shop Foremen, and Parts Managers with diagnosis, repair, and critical product problems
• Document and communicate case information clearly and concisely
• Coordinate cases between LS Dealers and the LS Quality Assurance Team
• Partner with Quality Assurance and Warranty to identify emerging product quality concerns and support problem resolution
• Complete FFR documentation for internal assembly failure processes
• Review and share weekly case solution reports
• Manage service cases independently
• Use LS Diagnostic Tool, Dealer Portal, Warranty System, Parts System, remote access, and other LS Tractor resources to diagnose equipment issues
• Identify service-related issues for Parts and Quality teams
• Determine whether issues can be resolved remotely or coordinate service visits with LS Service Managers
• Identify training needs and gaps with location Service Managers, Advisors, and Shop Foremen
• Identify and drive continuous service and process improvements
• Prepare and analyze Service Department reports and use data to drive growth improvements
• Participate in company-sponsored training programs
• Provide technical support to customers as needed
• Support management policies, plans, goals, and long-term objectives
• Deliver a high-level customer experience and maintain professional customer relationships
• Maintain a clean, organized work area and follow safety rules and company policies
• Participate in production and team meetings and provide timely feedback
• May serve as a service trainer or assist service trainers
• Perform other assigned duties

Explore Technical Consultant, Diesel Support at LS Tractor USA. Review requirements and application details.

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Technical Consultant, Diesel Support