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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business operations, process improvement, and digital transformation, with a strong focus on stakeholder engagement and project delivery. Proven ability to develop ROI models and analyze performance metrics in a regulated industry.
Highest-signal resume keywords
Business OperationsProcess ImprovementDigital TransformationStakeholder EngagementROI Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process ImprovementROI ModelingKPI AnalysisProject DeliveryAutomation Solutions
Soft Skills
Cross-Functional CollaborationRelationship ManagementCoaching
Tools & Technologies
CRM SystemsWorkflow AutomationAI Solutions
Industry Keywords
HealthcareRegulated IndustryTransformation Consulting
About the role
Key responsibilities & impact- Drive business growth by identifying and addressing challenges and opportunities
- Develop and execute strategic plans aligned to a prioritized initiative pipeline
- Lead cross-functional teams to achieve organizational objectives
- Establish and maintain strong relationships with key stakeholders
- Evaluate business processes and identify opportunities for process improvement, automation, and AI-enabled solutions
- Develop business cases, impact assessments, ROI analyses, strategic alignment criteria, speed-to-value considerations, and risk assessments
- Serve as the business owner throughout delivery by defining requirements, supporting readiness, coordinating project activities, managing milestones and dependencies, and aligning deliverables with stakeholder expectations
- Monitor, validate, and report realized benefits post-deployment; analyze KPI and ROI data; and identify trends, risks, and opportunities
- Collaborate with business units, technical teams, vendors, and cross-functional stakeholders
- Support pilots, proofs of concept, experimentation, roadmap execution, adoption activities, capability education, coaching, and success stories
- Support the Lifetime Healthcare Companies’ mission and values, Corporate Code of Conduct, and Lifetime Way values
- Maintain member privacy in accordance with corporate privacy policies and procedures
- Maintain regular and reliable attendance
- Perform other functions as assigned by management
Requirements
What you’ll need- Eleven (11) years of relevant work experience in business operations, process improvement, transformation, consulting, or a similar role; or a bachelor’s degree and five (5) years of relevant work experience in these areas
- Experience supporting CRM, workflow, automation, AI, or digital transformation capabilities
- Intermediate proficiency in business process improvement, stakeholder engagement, project delivery, and cross-functional collaboration
- Intermediate proficiency developing ROI models, analyzing benefits and payback, tracking performance, and supporting reporting needs
- Ability to analyze business needs, support technology-enabled solutions, drive adoption of new capabilities, and work effectively in healthcare or another regulated industry
- Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer
- Ability to travel across the Health Plan service region for meetings and/or trainings as needed
Benefits
Comp & perks- Group health and/or dental insurance
- Retirement plan
- Wellness program
- Paid time away from work
- Paid holidays
- Potential remote work on a case-by-case basis