Manager, Operational Performance – Workforce Optimization

LTHC

. Execute multiple operational performance and workforce management strategic and reporting initiatives .

Posted 10/2/2026full-timeRochester • New York • United StatesMid-LevelSenior💰 $87,766 - $157,978 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational performance and workforce management, with a strong focus on data analysis, process improvement, and leadership in health care settings. Proficient in utilizing tools like SQL and Power BI to drive performance optimization and ensure compliance with regulatory standards.

Highest-signal resume keywords

Operational Performance ManagementWorkforce OptimizationData Analysis and ETL MethodsLeadership in Health CareMicrosoft Office and SQL Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data GatheringData CollectionExtract, Transform, Load (ETL)Process ImprovementPerformance ManagementReporting Solutions DevelopmentAnalytical SkillsProblem-Solving AbilitiesRequirements WritingUser Experience Testing

Soft Skills

Leadership SkillsRelationship-Building SkillsConflict Resolution SkillsCommunication SkillsCoaching and Mentoring

Tools & Technologies

Microsoft OfficeSQLPower BIOperational Processing SystemsReporting Tools

Industry Keywords

Health CareOperational ProcessesComplianceVendor ManagementPerformance Standards

Tech Stack

Tools & technologies

ETLSQL

About the role

Key responsibilities & impact

Execute multiple operational performance and workforce management strategic and reporting initiatives
Oversee performance and workforce optimization initiatives for operations functional areas
Support operations functional areas on corporate workforce management projects
Provide system performance analysis and develop, identify, and execute process improvements and business plans
Lead an internal team of operational performance and workforce optimization professionals in testing, configuration, development, quality, and training
Collaborate with operations leadership to develop and implement best practices using performance management data, tools, and workforce optimization methods
Train operational leadership on comprehensive reporting and analysis tools and standard performance reporting
Oversee development of reporting solutions to drive performance improvement
Implement, train, and provide consultative services on reporting options for various audiences
Drive operational improvement through analytic data to improve timeliness, work process efficiency, and resource utilization
Oversee operational performance and workforce management tools and business implementations, including requirements writing and user experience testing
Serve as the division’s key technical resource for operational performance and workforce management tools and technology
Manage workforce management vendor relationships, evaluate new technologies, recommend technology improvements, and support vendor contract negotiations
Support operational excellence vendor management in overseeing external vendor resources
Prepare and deliver management summary reports and presentations to project teams, department heads, and management
Monitor, coach, and mentor staff; recommend improvement strategies
Develop the workforce optimization team through coaching and mentoring and ensure training needs are met
Ensure operational expectations, corporate goals, BCBSA performance standards, and federal and state mandates are achieved
Maintain compliance with corporate privacy policies, legislative and regulatory mandates, and Ethics/Compliance requirements
Conduct periodic staff meetings and distribute and educate staff on departmental and Ethics/Compliance information
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in related field and minimum of five (5) years of related experience in health care field, including two (2) years in a defined leadership role; or, in lieu of degree, minimum of eleven (11) years of related progressive experience in health care field, including two (2) years in a defined leadership role
Familiarity with health care operational processing systems, practices, and procedures
Considerable knowledge of operational processes and systems and ability to identify information and data required to develop analytics
Expertise in data gathering, data collection, and extract, transform, load (ETL) methods
Proficiency in Microsoft Office, SQL, and Power BI
Strong analytical, diagnostic, and problem-solving abilities
Ability to establish effective relationships with other areas of the corporation
Demonstrated leadership skills
Demonstrated skills in forming and fostering high-performing, cross-functional teams
Excellent oral and written communication skills and ability to deal effectively and professionally with all levels of management and personnel
Demonstrated conflict resolution skills
Proficiency in identifying root causes of business and/or workflow problems and determining innovative solutions and opportunities
Highly organized, self-starter with proven ability to produce high-quality output
Positive attitude and highly effective relationship-building skills
Ability to complete work in a traditional office environment under fluorescent lighting
Ability to orally communicate
Ability to sit at a desk viewing a computer and using a keyboard and mouse for 3 or more hours at a time
Ability to travel across health plan service regions as needed
Ability to work in a home office for continuous periods of time for business continuity

Benefits

Comp & perks

Group health and/or dental insurance
Retirement plan
Wellness program
Paid time away from work
Paid holidays
Potential remote work, determined case-by-case
Equal opportunity employment