Salesforce Administrator I/II

LTHC

. Manage day-to-day operations of the Salesforce platform .

Posted 9/17/2026full-timeAlbany • New York • United StatesJuniorMid-Level💰 $65,346 - $129,384 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of Salesforce CRM platforms and proven experience as a Salesforce administrator, with a strong focus on managing user profiles, roles, and permission sets. Capable of leveraging Salesforce for provider lifecycle management and engaging with business units to translate needs into functional requirements.

Highest-signal resume keywords

Salesforce Administrator Certification (ADM 201)Advanced Knowledge of Salesforce CRM PlatformsExperience in Provider Network SupportStrong Process OrientationAbility to Train and Mentor

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce ConfigurationUser Profile ManagementData Quality MonitoringUnit TestingAgile Project MethodologyDatabase MaintenanceReport and Dashboard CreationWorkflow ManagementApproval Process ManagementProcess Improvement Recommendations

Soft Skills

Critical ThinkingCommunication with Team MembersCollaboration with Business Units

Tools & Technologies

Salesforce.comAppExchange Tools

Certifications & Qualifications

Salesforce Administrator Certification (ADM 201)Salesforce Platform App Builder Certification

Industry Keywords

Healthcare IndustryProvider NetworkSystem Development Life CycleData Gathering Techniques

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage day-to-day operations of the Salesforce platform
Configure Salesforce to support provider lifecycle management and provider network engagement
Manage users, profiles, roles, teams, objects, fields, record types, page layouts, validations, workflows, and approval processes
Create and maintain reports, dashboards, list views, automation solutions, documentation, and administrative processes
Monitor data quality and integrity; perform database maintenance, diagnostic testing, and duplicate cleansing
Work within Agile project methodology and framework
Create and execute unit test cases and manage project work plans
Research, analyze, and resolve Salesforce and aligned-system issues
Communicate with team members and business partners regarding configuration issues and enhancements
Manage the complete development cycle from requirements analysis through implementation
Provide Salesforce user support and train new end users
Interact with business units to translate needs into functional and technical requirements
Evaluate, install, and manage Salesforce updates, add-ons, and AppExchange tools
Recommend process improvements and identify opportunities to leverage Salesforce for additional business functions
Level II: provide business rules configuration input for development projects, interfaces, and extensions
Level II: develop tools and processes improving configuration build and maintenance efficiency
Level II: communicate recommendations and status to senior management
Level II: audit configuration changes before production migration
Level II: direct ongoing configuration changes and new requirements
Level II: develop strategies and translate them into action plans
Maintain member privacy and adhere to corporate policies, code of conduct, and organizational values
Perform other assigned functions

Requirements

What you’ll need

Minimum two (2) years related work experience required for all levels
Bachelor's degree in Computer Science, Information Technology or relevant field; in lieu of a degree, six (6) years of related work experience required
Prior experience in a technical role supporting provider networks strongly preferred
Proven work experience as a Salesforce administrator
Salesforce Administrator Certification (ADM 201) required
Advanced knowledge of Salesforce CRM platforms
Experience setting up and managing user profiles, roles, and permission sets in Salesforce
Familiarity with Salesforce.com best practices, support mechanisms, procedures, and limitations
Working knowledge of the healthcare industry
Knowledge of system development life cycle activities
Working knowledge of structured analysis and design, unit testing, and data gathering techniques
Strong process orientation and critical thinking skills
Level II: minimum five years of related work experience required
Level II: Salesforce Platform App Builder Certification preferred
Level II: advanced understanding of the health insurance industry, preferably in provider network
Level II: ability to design and configure controls supporting Salesforce
Level II: demonstrated ability to train and mentor
Level II: in-depth knowledge of system development life cycle activities
Level II: ability to manage large projects and work across multiple locations
Ability to work prolonged periods at a workstation and on a computer
Ability to use a keyboard, mouse and/or phone for three or more hours at a time
Ability to travel across the Health Plan service region for meetings and/or trainings as needed
Regular and reliable attendance required

Benefits

Comp & perks

Participation in group health and/or dental insurance
Retirement plan
Wellness program
Paid time away from work
Paid holidays
Possible remote work, decided case-by-case
Ability to work in a home office for business continuity