Supervisor, Reimbursement Account Claims

LTHC

. Oversee the Reimbursement Claims Processing Team responsible for facilitating, processing, and substantiating claims across FSA, HRA, HSA, Transit and Parking, Student Loan, Tuition Reimbursement, and Wellness Benefits .

Posted 10/9/2026full-timeRochester • New York • United StatesMid-LevelSenior💰 $65,346 - $117,622 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing reimbursement claims processing operations, including compliance with IRC regulations and performance metrics. Proven ability to lead teams, implement process improvements, and maintain member satisfaction through effective workflow management.

Highest-signal resume keywords

Reimbursement Claims ProcessingHealthcare Operations ManagementIRC Regulations ComplianceTeam Leadership and DevelopmentProcess Improvement Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingPerformance Metrics DevelopmentWorkflow EvaluationIntermediate to Advanced Excel SkillsGeneral PC Skills

Soft Skills

Organizational SkillsDecision-MakingRelationship Building

Tools & Technologies

Microsoft OutlookMicrosoft Word

Industry Keywords

FSAHRAHSATransit and Parking BenefitsTuition ReimbursementWellness BenefitsCompliance Mandates

About the role

Key responsibilities & impact

Oversee the Reimbursement Claims Processing Team responsible for facilitating, processing, and substantiating claims across FSA, HRA, HSA, Transit and Parking, Student Loan, Tuition Reimbursement, and Wellness Benefits
Manage and oversee daily claims processing team activities, including hiring, onboarding, training, performance appraisals, team meetings, employee development, policy administration, and team recommendations
Plan, coordinate, prioritize, monitor, and report on assigned personnel activities
Evaluate workflow and inventory levels to ensure production and timely completion according to performance standards and regulatory requirements
Develop, implement, and monitor claims operations workflows, performance metrics, internal audits, policies, and procedures
Identify and remove barriers to productivity, quality, cost effectiveness, timeliness, and member satisfaction
Report and address backlogs or inventory concerns with management
Identify processing problems and implement solutions through process improvement initiatives
Lead system enhancements, release testing, process improvement projects, and other assigned special projects
Provide direct client, broker, and member support through special projects, audits, education, training, troubleshooting, and problem resolution
Ensure LBS policies comply with applicable laws and corporate personnel policies
Maintain compliance with legislative and regulatory mandates and protect member privacy
Conduct periodic staff meetings and distribute and educate staff on departmental and Ethics/Compliance information
Perform other functions as assigned by management

Requirements

What you’ll need

Five or more years of related work experience, including three or more years in healthcare or reimbursement claims processing operations
Prior experience supervising or managing people and/or projects or indirectly leading teams
Thorough ongoing knowledge and application of IRC Sections (e.g., 105, 125, and 129) regulations/compliance applicable to benefit administration
Ability to make prudent and critical decisions that are well researched and reflect awareness of departmental and Company impact
Good organizational skills and ability to prioritize assignments
Ability to establish and maintain constructive working relationships with internal personnel and external constituents
Intermediate to advanced Excel skills preferred
General PC skills, including Microsoft Outlook and Word
Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer
Ability to travel across the Health Plan service region for meetings and/or trainings as needed

Benefits

Comp & perks

Group health and/or dental insurance
Retirement plan
Wellness program
Paid time away from work
Paid holidays
Possible remote work, decided on a case-by-case basis