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Senior Brand Success Account Manager
LTK (formerly rewardStyle & LIKEtoKNOW.it). Own the strategic success and health of a portfolio of high-value and key growth brands .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Creator and Influencer Marketing, with a strong focus on developing strategic account growth plans and optimizing campaign performance. Proven ability to analyze data, forecast opportunities, and deliver actionable insights to drive brand success and customer satisfaction.
Highest-signal resume keywords
Creator Marketing Strategy DevelopmentData Analysis and Performance InterpretationCustomer Relationship ManagementStrategic Account ManagementKPI and OKR Achievement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisPerformance ForecastingCampaign OptimizationStrategic RecommendationsCustomer SuccessAccount ManagementDigital MediaE-CommerceInfluencer MarketingSaaS
Soft Skills
Excellent Communication SkillsStrong Organization SkillsProject Management SkillsAdaptabilityGrowth Mindset
Tools & Technologies
HubSpotCRM SystemsAI ToolsAnalytics Systems
Industry Keywords
Digital MediaAdvertisingE-CommerceCustomer SuccessInfluencer Marketing
About the role
Key responsibilities & impact- Own the strategic success and health of a portfolio of high-value and key growth brands
- Partner with Sales to develop relationship and program growth plans
- Monitor performance against plan, diagnose gaps, and optimize ROAS, campaign efficiency, CMP activity, and overall program performance
- Lead recurring business reviews and QBRs for marketing leaders and senior brand stakeholders
- Develop data-backed strategic recommendations, growth plans, campaign recaps, expansion opportunities, and category or seasonal strategies
- Interpret performance data, build forecasts, size opportunities, and translate insights into actionable brand recommendations
- Identify account risks, performance trends, and growth opportunities
- Serve as a strategic advisor on LTK’s Brand Platform, Creator marketing, and industry best practices
- Achieve and exceed KPIs and OKRs focused on portfolio GMV growth, Transaction Revenue, CMP activity, feature adoption, campaign execution, brand ROI, and retention
- Navigate complex customer challenges and partner across LTK to drive resolution
- Provide a high-quality customer experience and build trusted relationships with senior customer stakeholders
Requirements
What you’ll need- Bachelor’s degree or equivalent practical experience
- Experience in Creator or influencer marketing, digital media, advertising, e-commerce, or a related industry
- Experience with HubSpot or a comparable CRM
- 4+ years of experience in Customer Success, Account Management, digital media, marketing, SaaS, or another relevant customer-facing role
- Experience managing complex or high-value customer relationships and developing strategic account or growth plans
- Strong analytical skills with experience interpreting large data sets, evaluating performance, forecasting, sizing opportunities, and translating insights into strategic recommendations
- Experience driving measurable customer or business outcomes, including growth, retention, adoption, revenue, or similar performance metrics
- Experience developing and presenting strategic business reviews, performance narratives, and recommendations to senior customer stakeholders
- Experience developing Creator or influencer marketing strategies, including Creator selection, program design, or portfolio optimization
- Strong business acumen
- Ability to independently navigate complex customer challenges, competing priorities, and ambiguous situations
- Excellent written and verbal communication skills
- Strong organization and project management skills
- Experience working in a CRM and other customer success, reporting, or analytics systems
- Experience using AI tools to improve productivity, analysis, customer insights, or workflows
- Mindset focused on seizing opportunities and moving with urgency
- Dedication to fierce prioritization and operational excellence
- Adaptability to a dynamic, fast-moving environment
- Growth mindset and openness to feedback
- Authorization to work in the U.S.; employment visa sponsorship is not available for new sponsorship opportunities
Benefits
Comp & perks- A remote-first, productivity-first environment
- Competitive compensation and benefits package to meet the needs of you and your family
- 401(k) with LTK company matching
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Paid Maternity Leave
- Paid Paternity Leave
- Summer Fridays
- Flexible PTO