Lucayan Technology Solutions LLC

Administration

• Monitor enterprise applications, a public-facing website, and database alerts throughout the overnight shift
• Respond to incidents promptly, notify stakeholders, and restore service within defined timelines
• Troubleshoot, patch, and maintain Windows-hosted applications during scheduled maintenance windows
• Apply security patches and STIG configurations and help remediate vulnerability scan findings
• Provide first-line support for Microsoft SQL Server and Oracle databases and escalate as needed
• Track incidents and outages in ServiceNow and help prepare after-action reports
• Document overnight procedures and hand off open issues to the day team
• Provide overnight support for enterprise applications on a federal government IT program

Junior Windows Application Administrator