Senior Account Manager

Lucidworks

. Own the commercial success of a portfolio of Lucidworks’ largest and most strategic accounts .

Posted 10/30/2026full-timeRemote • United StatesSenior💰 $125,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex enterprise client relationships, driving retention and revenue growth through strategic account planning and execution. Proficient in leading negotiations, facilitating executive discussions, and leveraging Gen AI tools for enhanced client engagement.

Highest-signal resume keywords

Enterprise Client Relationship ManagementCommercial NegotiationsExecutive Business ReviewsGen AI Tools ApplicationCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ForecastingPipeline ManagementAccount Strategy DevelopmentRetention ManagementExpansion Revenue GenerationContract NegotiationBusiness Case DevelopmentSaaS Client ManagementClient Success EngineeringRisk Mitigation Planning

Soft Skills

Excellent CommunicationPresentation SkillsInfluencing Senior StakeholdersMentoringCoaching

Tools & Technologies

CRM PlatformsCustomer Success PlatformsGen AI Tools

Industry Keywords

Enterprise SearchDigital ExperienceCommerce Technologies

About the role

Key responsibilities & impact

Own the commercial success of a portfolio of Lucidworks’ largest and most strategic accounts
Drive Gross Retention, Net Retention, renewals, expansion revenue, and long-term account growth
Develop and execute multi-year account strategies aligned with client business priorities
Serve as executive relationship owner and lead Executive Business Reviews
Source, qualify, and close complex expansion opportunities
Develop business cases and lead pricing, contract, and renewal negotiations
Maintain renewal forecasts and commercial pipelines
Communicate outlook, risk mitigation plans, and growth strategies to leadership
Represent the client voice and own executive escalations for business issues
Coordinate Client Success Engineering, Professional Services, Support, Product, and Sales on resolution plans
Mentor and coach Account Managers
Apply Gen AI tools to account planning, research, business reviews, and client communications

Requirements

What you’ll need

Demonstrated ownership of complex enterprise client relationships across a portfolio, with strong forecasting and pipeline discipline
Track record of leading enterprise renewals, commercial negotiations, and large expansion deals to close while achieving retention and revenue objectives
Ability to build trusted executive relationships, influence senior stakeholders, and translate client priorities into multi-year account strategies delivered through cross-functional teams
Excellent communication, presentation, and executive facilitation skills
Experience leading Executive Business Reviews and strategic client discussions
Ability to use Gen AI tools while applying judgment regarding confidentiality, accuracy, and quality
Experience managing enterprise SaaS clients within a subscription-based business model (nice-to-have)
Experience using CRM and customer success platforms (nice-to-have)
Knowledge of enterprise search, AI, digital experience, or commerce technologies (nice-to-have)
Experience mentoring or informally leading account management professionals (nice-to-have)

Benefits

Comp & perks

Eligible for a sign-on bonus
Equity grants subject to approval
Medical coverage
Dental coverage
Vision coverage
Voluntary benefits
Generous PTO policy
Various leave policies
401(k)
Paid holidays
Life/disability benefits if offered
Fully remote position