Lucidworks

Account Manager

• Own the commercial success of a portfolio of Lucidworks’ largest and most strategic accounts
• Drive Gross Retention, Net Retention, renewals, expansion revenue, and long-term account growth
• Develop and execute multi-year account strategies aligned with client business priorities
• Serve as executive relationship owner and lead Executive Business Reviews
• Source, qualify, and close complex expansion opportunities
• Develop business cases and lead pricing, contract, and renewal negotiations
• Maintain renewal forecasts and commercial pipelines
• Communicate outlook, risk mitigation plans, and growth strategies to leadership
• Represent the client voice and own executive escalations for business issues
• Coordinate Client Success Engineering, Professional Services, Support, Product, and Sales on resolution plans
• Mentor and coach Account Managers
• Apply Gen AI tools to account planning, research, business reviews, and client communications

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Senior Account Manager