Manager – Account Management

Lula Commerce

. Lead Lula Commerce's Account Management team supporting convenience store chain customers after launch .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Success, with a strong focus on managing enterprise accounts and leading teams. Proficient in data analysis, customer presentations, and effective communication with stakeholders.

Highest-signal resume keywords

Account ManagementCustomer SuccessTeam LeadershipData AnalysisNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account Data AnalysisCustomer PresentationsEnterprise Account ManagementRenewal ConversationsBenchmarkingQBR DecksPromotions ExecutionFeature RequestsCoaching Account ManagersEscalation Resolution

Soft Skills

Clear CommunicationProblem-SolvingOwnershipAdaptabilityCalm Under Pressure

Tools & Technologies

AI ToolsClaudeGrokWorkday

Industry Keywords

Customer RelationshipsMulti-Location AccountsRemote WorkCross-Functional CollaborationCustomer Engagement

About the role

Key responsibilities & impact

Lead Lula Commerce's Account Management team supporting convenience store chain customers after launch
Manage important customer relationships while serving as a go-to resource and coach for account managers
Oversee post-launch relationships and act as backstop for complex customer questions, escalations and enterprise-account growth
Execute promotions, first-party/Lula Direct adoption, new-feature pitches, store expansion and benchmarking in recurring account meetings
Monitor account health, usage, missed-order rates, payout issues and engagement; identify and address account risk
Resolve escalations by partnering cross-functionally with Accounting, Technology, Branding, Product, Engineering, Finance and Sales
Translate enterprise-customer feedback into product feedback and feature requests
Coach, review and develop account managers
Partner with Onboarding on live-account handoffs and support stalled onboarding accounts
Report weekly or biweekly to the Head of Customer Success on account health, escalations, renewals and growth opportunities
Suggest and test improvements to account-management playbooks

Requirements

What you’ll need

5+ years of experience in account management, customer success or client services, including managing enterprise or multi-location accounts
2+ years of experience leading, mentoring or training other team members (formal or informal)
Experience working with distributed or offshore teams across time zones
Experience running renewal and commercial conversations, with strong negotiation skills
Clear, confident communication in writing and on calls with chain operators and executives
Comfortable collecting and analyzing account data and building customer presentations, including benchmarks, QBR decks and growth recommendations
Proficient with AI tools such as Claude, Grok and other AI assistants in daily work
Takes ownership, asks good questions, and turns feedback into results
Stays calm when something unexpected comes up, and learns products and processes quickly
Comfortable and effective working fully remote
US work authorization required
Must be a resident of United States
Workday must overlap by at least 4 hours with New York, NY, USA
No degree is required

Benefits

Comp & perks

Remote work environment
Access to the latest tech tools and stack
W-2 employment