Lula Commerce

Account Manager

• Lead Lula Commerce's Account Management team supporting convenience store chain customers after launch
• Manage important customer relationships while serving as a go-to resource and coach for account managers
• Oversee post-launch relationships and act as backstop for complex customer questions, escalations and enterprise-account growth
• Execute promotions, first-party/Lula Direct adoption, new-feature pitches, store expansion and benchmarking in recurring account meetings
• Monitor account health, usage, missed-order rates, payout issues and engagement; identify and address account risk
• Resolve escalations by partnering cross-functionally with Accounting, Technology, Branding, Product, Engineering, Finance and Sales
• Translate enterprise-customer feedback into product feedback and feature requests
• Coach, review and develop account managers
• Partner with Onboarding on live-account handoffs and support stalled onboarding accounts
• Report weekly or biweekly to the Head of Customer Success on account health, escalations, renewals and growth opportunities
• Suggest and test improvements to account-management playbooks

Explore Manager – Account Management at Lula Commerce. Review requirements and application details.