Technical Support Engineer

Lumana

. Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations .

Posted 10/2/2026full-timeNew York City • New York • United StatesJunior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical troubleshooting, system diagnostics, and network management, with a focus on maintaining secure and scalable infrastructure across cloud and hybrid environments. Proficient in scripting and automation to enhance operational efficiency and reliability.

Highest-signal resume keywords

Technical TroubleshootingNetwork ConfigurationSystem Performance MonitoringScripting in PythonRelevant Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TCP/IPDNSDHCPRoutingFirewallsNetwork ConnectivityServer DeploymentVirtual MachinesInfrastructure ManagementAutomation Tools

Soft Skills

Analytical SkillsDocumentation SkillsAbility to Work Under Pressure

Tools & Technologies

RoutersSwitchesFirewallsVPNsLoad BalancersWAN Connectivity

Certifications & Qualifications

CCNANetwork+Security+

Industry Keywords

Technical SupportSystems EngineeringIT OperationsEdge DevicesCloud DeploymentsHybrid Deployments

Tech Stack

Tools & technologies

CloudDNSFirewallsLinuxPythonTCP/IP

About the role

Key responsibilities & impact

Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations
Identify root causes of system and network issues, drive resolution, and mitigate recurrence risks
Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments
Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure
Configure and manage routers, switches, firewalls, VPNs, load balancing, and WAN connectivity
Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads
Partner with Engineering, QA, and Product to surface defects, validate fixes, and improve platform reliability
Coordinate testing and validation of new hardware and software in production-like environments
Develop scripts, tooling, and automation for diagnostics, monitoring, and support workflows
Create and maintain technical documentation, investigation logs, and internal knowledge resources

Requirements

What you’ll need

1–3 years in technical support, systems engineering, or IT operations roles
Experience troubleshooting TCP/IP, DNS, DHCP, routing, firewalls, and network connectivity
Bachelor’s degree in Computer Science, Networking, Systems Engineering, or a related field
Ability to troubleshoot under pressure with urgency and precision
Strong analytical and documentation skills
Must reside in the U.S. Eastern Time Zone
Willingness and ability to work the specified evening and weekend schedule
Experience supporting IP camera systems or edge-connected devices (nice to have)
Familiarity with Linux-based systems (nice to have)
Comfort scripting in Python or similar automation tools (nice to have)
Relevant certifications such as CCNA, Network+, or Security+ (nice to have)

Benefits

Comp & perks

Meaningful equity (ISO) in a fast-growing startup
Top-tier technology and fully equipped workspace, both in-office and at home
Two remote workdays each week after ramp-up
Comprehensive medical, dental, and vision coverage
15 days PTO
10 paid holidays
Sick leave
401(k) with 4% employer match
Paid parental leave
$500 home office stipend
Top-tier equipment provided
Product influence through hands-on feedback
Flexible hybrid/remote work arrangements depending on role