Lumana

Support Engineer

• Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations
• Identify root causes of system and network issues, drive resolution, and mitigate recurrence risks
• Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments
• Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure
• Configure and manage routers, switches, firewalls, VPNs, load balancing, and WAN connectivity
• Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads
• Partner with Engineering, QA, and Product to surface defects, validate fixes, and improve platform reliability
• Coordinate testing and validation of new hardware and software in production-like environments
• Develop scripts, tooling, and automation for diagnostics, monitoring, and support workflows
• Create and maintain technical documentation, investigation logs, and internal knowledge resources

Technical Support Engineer

Product Designer

• Turn high-level product requests into clear problems by asking questions before proposing solutions
• Create user flows, wireframes, prototypes, and polished interfaces for web and mobile products
• Consider impacts on related workflows, navigation, and existing product patterns
• Gather insights from product managers, engineers, Solutions Engineers, and colleagues close to customer needs
• Present design recommendations to teammates and leadership, explaining reasoning and trade-offs
• Constructively challenge assumptions, including leadership’s, using examples, evidence, or proposed solutions
• Test and refine designs using feedback, usability testing, and product insights
• Collaborate with engineers through handoff and implementation
• Contribute to the design system and maintain product consistency
• Balance thoughtful design with timely delivery as priorities evolve
• Work closely with the CEO, product managers, engineers, Product, and Engineering
• Design experiences across Lumana’s web and mobile AI video security products

Solutions Engineer

• Build and scale partner enablement across North America
• Deliver technical training and onboarding programs for partner sales engineers and technical teams
• Develop scalable enablement materials, certifications, playbooks, and demo environments
• Conduct virtual and in-person workshops, lunch-and-learns, and technical training sessions
• Improve partner technical competency and confidence in positioning Lumana solutions
• Attend trade shows and events representing Lumana
• Build trusted relationships with partner engineers, architects, and technical decision-makers
• Serve as the primary technical advisor for assigned channel partners
• Support partner-led customer opportunities throughout the sales cycle
• Assist with discovery, solution design, architecture discussions, and product demonstrations
• Coach partner teams on customer-facing technical presentations
• Collaborate with Sales, Product, Product Marketing, Customer Success, Enablement, and Solutions Engineering
• Provide market feedback, competitive intelligence, and product insights from partner interactions
• Help shape Lumana’s long-term partner enablement strategy and channel engineering framework
• Work with marketing to ensure partner portals are best-in-class technical resources

Technical Support Engineer

Product Designer

Channel Solutions Engineer