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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support leadership, with a strong focus on troubleshooting complex issues related to networks, cameras, and video systems. Proficient in managing support workflows using Zendesk and Jira while ensuring a high standard of customer experience.
Highest-signal resume keywords
Technical Support LeadershipTroubleshooting SkillsZendesk ExperienceJira ExperienceVideo Security Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingNetwork DiagnosisCamera SystemsVideo Management SystemsVideo AnalyticsEdge Devices SupportSupport DocumentationEscalation ProcessesTeam Workflows
Soft Skills
Customer-Focused ApproachClear CommunicationTeam LeadershipCoaching SkillsMethodical Problem Solving
Tools & Technologies
ZendeskJira
Industry Keywords
Technical SupportCustomer ExperienceFast-Paced Start-UpInternational SupportSupport Cases
About the role
Key responsibilities & impact- Lead, coach, and support the technical support team
- Take ownership of complex customer issues and escalations from initial investigation through resolution
- Diagnose issues across networks, cameras, and video systems
- Gather relevant evidence and coordinate next steps with customers and internal teams
- Communicate clearly with customers in Israel and abroad
- Manage support tickets and workflows in Zendesk and Jira
- Identify recurring issues and patterns in support cases and share findings with Product, Engineering, and other relevant teams
- Improve support processes and documentation
- Help establish and maintain a high standard for customer experience
- Provide direct technical troubleshooting and customer engagement in a hands-on working lead role
Requirements
What you’ll need- At least five years of experience in technical support in a fast-paced start-up
- A minimum of one year of team leadership experience
- Experience leading a team or providing day-to-day technical guidance to teammates
- Hands-on knowledge of networks and cameras
- Experience supporting customers in Israel and internationally
- Experience using Zendesk and Jira to manage support cases and workflows
- Strong troubleshooting skills and the ability to work methodically from diagnosis through resolution
- A customer-focused approach, with clear written and verbal communication
- Professional working proficiency in English
- Experience with video security, video management systems, or video analytics
- Experience supporting edge devices or camera deployments in customer environments
- Experience building support documentation, escalation processes, or team workflows
Benefits
Comp & perks- Food allowance: 10Bis allowance
- Competitive annual vacation
- Paid sick leave
- Observed holidays
- Keren Hishtalmut (study fund)
- Equity eligibility
- Hybrid flexibility: Two remote workdays per week
- Office equipment
- Home office stipend