Senior Director, Business Operations

Lumanity

. Establish operational priorities and own operational performance across the Practice, including resource utilization, revenue and resource forecasting accuracy, project margin visibility and operational efficiency .

Posted 10/16/2026full-timeLondon • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational performance management, resource utilization, and financial forecasting within project-based environments. Proven ability to lead cross-functional teams, drive continuous improvement initiatives, and translate complex operational challenges into actionable strategies.

Highest-signal resume keywords

Operational Performance ManagementResource ManagementFinancial ForecastingCross-Functional Team LeadershipContinuous Improvement Initiatives

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business OperationsProject OperationsResource UtilizationProject EconomicsCapacity PlanningOperational EfficiencyRisk ManagementForecasting AccuracyMargin PerformanceOrganizational Change

Soft Skills

Strong CommunicationInfluencing SkillsDecision-Making SkillsCollaborationAccountability

Industry Keywords

Professional ServicesConsultingHealthcareLife SciencesProject-Based Businesses

About the role

Key responsibilities & impact

Establish operational priorities and own operational performance across the Practice, including resource utilization, revenue and resource forecasting accuracy, project margin visibility and operational efficiency
Identify and address operational risks, bottlenecks, and inefficiencies impacting business performance
Drive continuous improvement initiatives that enhance scalability, consistency, and profitability
Oversee portfolio-level operational performance, ensuring effective planning, governance, risk management and execution practices across the practice
Partner with Project Managers, Delivery Team Leads and Resource Managers to optimize staffing, capacity planning, utilization, and project outcomes
Identify emerging project performance risks and ensure appropriate intervention with relevant Delivery and Finance Leads
Partner with Finance leadership to improve forecasting accuracy, margin performance, utilization, and understanding of project economics
Provide operational inputs to financial and resource forecasting and work with Finance to identify and address performance risks
Align cross-functional teams around shared operational and financial outcomes
Translate complex operational challenges into clear priorities, recommendations, and actions
Drive adoption of change through influence and relationship management
Lead and develop Business Operations team members, including Resource Managers, Project Managers, and operational support staff
Foster a culture of accountability, ownership, continuous improvement, and collaboration

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Operations Management, Economics, or related field
8+ years of experience in Business Operations, Project Operations, Resource Management, Project Finance, Consulting Operations, or related operational leadership roles
Experience supporting professional services, consulting, healthcare, life sciences, or project-based businesses preferred
Demonstrated experience leading cross-functional teams and initiatives in a complex, matrixed organization
Proven track record of driving operational improvements, organizational change, and measurable business outcomes
Ability to translate analysis and operational insight into clear decisions, coordinate execution and measurable business outcomes
Strong communication, influencing and decision-making skills
Strong business and financial acumen, including understanding of project economics, utilization, margin, forecasting and capacity
Advanced degree preferred

Benefits

Comp & perks

Competitive salary plus annual bonus scheme
Private health insurance plus enhanced dental and optical cover
Generous pension scheme
25 days annual leave + public holidays
Enhanced maternity and paternity pay for employees with 2+ years of service
Access to comprehensive Mortgage Advisor Service
Group income protection
Life assurance coverage at 4x base salary