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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success management within a B2B SaaS environment, leveraging strong communication skills and proficiency in German and English to build relationships and deliver value to clients. Proficient in utilizing modern SaaS tools and executing structured operational procedures to enhance customer engagement and drive growth.
Highest-signal resume keywords
Customer Success ManagementB2B SaaS ExperienceNative German ProficiencyPlanhat ProficiencyWebinar Hosting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success ManagementB2B SaaS ExperienceOperational ProceduresHealth Indicators AnalysisCross-Sell and Up-Sell StrategiesWebinar HostingConstructive FeedbackTech-SavvyAI Tools FamiliarityCustomer Success Qualified Leads Generation
Soft Skills
Clear CommunicationEngaging Presentation SkillsRelationship BuildingFeedback DeliveryConsistency and Rigor
Tools & Technologies
PlanhatZendeskPendoGeminiGemini NotebookWorkspace Studio
Industry Keywords
Customer SuccessCustomer SupportTech SupportCS OperationsDACH Region
About the role
Key responsibilities & impact- Act as the dedicated Customer Success lead and strategic Business Owner for German-speaking DACH clients purchasing Success Services
- Build relationships with key customer stakeholders in HR, Communications, and IT
- Deliver contractual value through Success Planning and Business Reviews
- Leverage automated health indicators in Planhat, including WAU trends and Health Scores
- Execute targeted Grow, Maintain, and Defend playbooks to secure ARR or unlock expansion
- Identify cross-sell and up-sell opportunities
- Generate Customer Success Qualified Leads for Account Managers
- Host localized webinars for German-speaking clients
- Shape regional communication templates
- Provide field insights and feedback to improve operational playbooks
Requirements
What you’ll need- 1 to 3 years of experience in Customer Success, Customer Support, Tech Support, or CS Operations within a B2B SaaS environment
- Native or bilingual proficiency in written and spoken German
- Fluent English
- Ability to follow structured operational procedures and execute with rigor and consistency
- Comfortable providing constructive feedback to improve templates and workflows
- Tech-savvy and comfortable navigating modern SaaS tools such as Planhat, Zendesk, and Pendo
- Clear, engaging communication skills
- Confidence hosting online webinars or 1-to-many presentations for customer groups
- Swiss German fluency is a major advantage
- Familiarity with AI tools such as Gemini, Gemini Notebook, and Workspace Studio is advantageous
- Experience hosting webinars or delivering online presentations is advantageous
Benefits
Comp & perks- 26 days of paid annual leave
- Private medical insurance (fully covered for you, partial coverage for family members)
- Creative allowance & professional development support
- Top-tier equipment setup
- Hybrid work model with flexible WFH policy
- Active team social life: Afterworks, team celebrations & seasonal parties